SICK NAV310, Руководство по эксплуатации

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Operating instructions
NAV310
Troubleshooting
8016535/1D2F/2022-11-14 © SICK AG · Germany · All rights reserved · Subject to change without notice
47
Chapter 8
8.3 Troubleshooting and rectification
8.4 Detailed error analysis
Communication errors can occur on the transfer of telegrams to the NAV310. The NAV310
then returns an error code that you can evaluate (see “"Telegram listing CoLa-A/B", part no.:
8016855, "Telegrammlisting UPS", article no.: 8016687).
8.5 SICK support
If a fault cannot be rectified with the measures stated, the NAV310 may be faulty. The
NAV310 cannot be repaired or its functionality restored by the user after a failure.
However, quick replacement of a NAV310 by the user is possible. On this subject see
chapter 7.2 “Exchanging a NAV310” on page 45
.
In case of a fault that cannot be rectified, please contact SICK service:
• In Germany: Technical support hotline of SICK Vertriebs-GmbH
Phone +49 211 5301-301
Fax. +49 211 5301-302
Fault Possible cause Remedy
1. All LEDs are off and the
scanner head is not rotat-
ing.
• No supply voltage at the connec--
tion terminals
 Check supply voltage (see section 9.1 “Data sheet
NAV310” on page 49 ).

Check whether supply cables are correctly fitted in the
connection plug.

Check whether cables are connected to the correct termi-
nals.
2. No LED is illuminated.
The scanner head only ro-
tates briefly.
• Excessively low supply voltage  Increase wire cross-section.
3. Red LED is illuminated.
•
Scanner head does not rotate
and is locked.

Disconnect supply voltage and re-connect.
If the red LED is still illuminated, inform SICK
4. SOPAS ET cannot commu-
nicate with the NAV310.
•
Supply voltage for the NAV310
not switched on

See fault 1., 2. and 3.
• PC not connected to NAV310

Connect PC to NAV310 (use data cable to suit interface
type).
• Wrong interface selected

Select interface in SOPAS ET as per the connection made
to the PC.
• Another application on the PC is
already accessing the interface.

Check assignment of the interface, if necessary quit relat-
ed application.
• Pay attention to sequence when
switching on the NAV310 and
the PC connected.

1. Switch on the PC. 2. Connect PC to NAV310. 3.Switch on
NAV310.
5. Measurements in the near
field with no objects pres-
ent
• Contaminated or scratched op-
tics

Carefully clean optics using soft, fluff-free cloth.
If the optics are scratched, contact SICK service.
6. The NAV310 is not detect-
ing existing objects.
• Smoke and dust

Check whether the scanner head is clean and dry.
7. The NAV310 is not trans-
mitting a measured result.
• Wiring fault in the data connec-
tion

Check wiring.
8. Frequent CRC error on the
RS232 interface.
• Data transmission time critical

Increase the baud rate.
Tab. 15: Troubleshooting and rectification