Print appears smaller and
shrunk together or larger
and stretched out.
1. Print speeds in machine and
downloaded label are
mismatched.
2. Platen roller is dirty.
3. Loose pulley or drive belt.
4. Machine is not properly
rewinding the ribbon.
1. Verify the value for print speed in the
label setup and the print speed in the
printer options menu on the machine
match.
2. Clean the platen roller following the
3. Check drive pulleys for tight fit on
shafts, and drive belts for proper tension
(see
6).
3. Troubleshoot the
TROUBLESHOOTING
SX™
Service and Maintenance Manual 4-6
960714-02B © 2007 I2407
Printhead does not lift.
1. Sensor flag is out of
adjustment.
2. Printhead position sensor is
faulty.
3. Printhead position motor is not
working.
1. Refer to the
Section (page 3-94) for aligning the
sensor flag.
2. Refer to the
Section (page 3-100) to replace the
sensor.
3. Ensure the motor cable is completely
plugged in, and troubleshoot the
necessary.
PROBLEM
CAUSE
SOLUTION
The printer display shows
“Top of Form” fault.
1. Incorrect label settings
1. Reset the setting to the following:
•
SENSOR TYPE– Continuous
•
BACKFEED– 0
Refer to the Printer Flowchart on Page
A-5 in the appendix for menu paths.
Printer prints entire quantity
of labels.
1. GPIO connection is faulty.
1. Check the GPIO cable on the back of
the machine to ensure it is completely
plugged in and the pins and sockets are
not bent.