TROUBLESHOOTING
SX™
Service and Maintenance Manual 4-5
960714-02B © 2007 I2407
Machine will not print (con’t).
5. Ribbon is threaded incorrectly.
6. Printhead cables are loose or
disconnected.
7. Printhead is severely out of
adjustment.
8. Printhead pressure is
incorrect.
9. Machine/printer
communication issue.
10. Printhead position assembly
is not functioning properly.
11. Machine is not properly
rewinding the ribbon.
5. Rethread the ribbon according to the
web threading diagram on the outer
guard of the machine.
6. Ensure the cables on the printhead
are fully engaged.
7. Adjust the printhead screws in and/or
out and cycle machine to check for print
on bag film.
8. Refer to the
Printhead Stepper Drive
Section (page 3-53) to adjust the drive.
9. Troubleshoot the
41) and the
PROBLEM
CAUSE
SOLUTION
Print appears light and/or
uneven.
1. Printing temperature is too
low.
2. Printhead is out of adjustment.
3. Printhead pressure is
incorrect.
1. Increase the temperature setting in the
label setup area of the label
creation/printing software.
2. Adjust the printhead screws in and/or
out and cycle machine to check the print
on bag film.
3. Refer to the
Printhead Stepper Drive
Section (page 3-53) to adjust the drive.
Print has vertical lines
through the entire length of
print.
1. The printhead is dirty.
2. Worn printhead.
1. Clean printhead following the
procedure on page 2-3.
2. Refer to the
Section (page 3-102) to replace the
printhead.
Print location is drifting.
1. Unwind spring tension is
improperly set.
1. Change the roll tension on the core
chuck spring to allow bags to feed
evenly.