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Troubleshooting
Troubleshooting print quality problems
The table and illustrations in this section exhaustively present print quality problems that may occur and the corrective
actions you can implement to solve them.
If the corrective action suggested does not solve the problem, contact a maintenance technician.
Symptom Possible cause Solution
Blank print The toner cartridge cover has not
been removed. Remove the toner cartridge and check that the cover has
been removed (see Installing the toner cartridge [
8]).
The toner cartridge is defective or
incorrectly installed. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.
Correctly reinstall the toner cartridge (see Installing the
toner cartridge [
8]).
Several sheets are fed at the same
time into the printer Remove the sheets from the paper tray and check they
are not sticking together.
Fan sheets of paper (not transparencies), and replace
them in the paper tray.
The media used is damp. Check the ambient humidity in the media storage room.
Remove the loaded media and replace it with dry media.
Black background The toner cartridge is defective. Remove the toner cartridge and check its condition.
Replace the defective toner cartridge.