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Part 7 Troubleshooting
7.3 If an Error Message Appears
The printing operation of the PC-12 is designed to use bidirectional communication with the computer. If the PC-12 experiences a problem,
the printer driver installed in the computer detects that a problem has occurred and displays an error message on the computer screen.
This section describes common error messages and how to take action to remedy the situation.
NOTICE
Not all error messages that may appear on the screen are from the printer driver. If an error message appears on the
screen, look for it below, and if you do not find it there, contact your authorized Roland DG Corp. dealer or service
center.
Error message
This print job cannot be completed.
The printer has encountered an error in the cartridge changer.
Remedy
1
Switch off the PC-12, open the front cover, and make sure the external and carriage retainers. If the internal and external retainers
have not been removed, then remove them.
2
Make sure the power cord is securely inserted all the way into the power-cord connector on the PC-12. If it is not inserted securely,
then insert it firmly as far as it will go.
3
If the error message appears even after you have taken action as described in steps 1 and 2, then the HP sensor, the RE sensor, or the
indicator sensor may be dirty.
Check for soiling and clean the HP sensors, RE sensor, and indicator sensor.
Go to "6.1 Cleaning" and refer to "Cleaning the HP Sensors, RE Sensor, and Indicator Sticker."
4
If there is an ink-ribbon cartridge in the carriage, go to "7.1 What to Do If..." and refer to "To Remove an Ink-ribbon Cartridge from
the Carriage."
Error message
This print job cannot be completed.
The printer has encountered an error in the media cutting motor.
Remedy
1
Switch off the PC-12, then unplug the power cord.
2
Remove the media from the PC-12.
3
Again plug in the power cord and turn on the power.
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