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LIMITED WARRANTY - TERMS AND CONDITIONS
GENERAL NOTE
This limited warranty is provided by Riello Canada Inc.
(“Riello”) the following Riello products sold and installed
in the United States and Canada:
Family PRO 42 KIS
Family PRO 42 IS
Residence PRO 32 KIS
Residence PRO 32 IS
Condexa PRO 75 P
Condexa PRO NA 117 P
This warranty is provided to the original purchaser as
long as the boiler remains installed at its original place
of installation. This warranty is provided in respect of
the boiler heat exchanger and its insulation, casing and
approved accessories designated by Riello.
The warranty is conditional upon:
• The proper installation of the boiler by a qualified HVAC
mechanical contractor or installer trained and certified in
accordance with applicable laws and regulations of the
jurisdiction in which the boiler is installed (“the Qualified
Contractor”); and
• Proper operation and maintenance of the boiler in
accordance with the boiler operation manual and service
bulletins as issued by Riello from time to time and the
mandatory maintenance schedule provided in the Riello
Installation & Operation Manual For Contractors.
Installation or maintenance of the boiler by a person
other than a Qualified Contractor shall void this warranty.
Any component of a boiler returned to Riello in con-
nection with this warranty agreement remains the pro-
perty of Riello.
WARRANTY TERMS & CONDITIONS PARTS WARRANTY
Riello warrants that the boilers and approved accessories
designated by Riello shall be free of defects in manu-
facture, material and workmanship for 18 months from
shipment or TWELVE (12) MONTHS from start-up (whichever
comes first).
Furthermore, Riello will warrant parts for boilers men-
tioned in this certificate for an additional FOUR (4) YEARS
bringing the total parts warranty to FIVE (5) YEARS provided
the boiler is registered on the riello website, www.riello.
com, within NINETY (90) DAYS.
The obligation of Riello under this warranty shall be to
repair or replace those parts determined by Riello to be
defective in material or workmanship.
This warranty is only in respect of boilers for which pay-
ment has been made in full.
TEN (10) YEAR WARRANTY OF PRIMARY and SECONDARY
PLATE HEAT EXCHANGERS
Riello warrants that the heat exchanger(s) of the boiler
shall be free from leakage, thermal shock and condensate
corrosion, and shall be free from defects in material and
workmanship for TEN (10) YEARS from the date of manu-
facture, which date is found within the boilers serial
number on the data plate so long as the boiler has been
registered at www.riello.com.
The obligation of Riello under this ten year heat exchanger
warranty shall be to repair or replace those parts of the
heat exchanger
determined by Riello to be defective in material and wor-
kmanship in the heat exchanger as determined by Riello.
WARRANTY EXCLUSION
• If the boiler is not installed by a qualified, Riello-
trained heating contractor
• Any costs for labor for the examination, removal or rein-
stallation of allegedly defective Boiler parts, and tran-
sportation thereof to and from Riello facilities in North
America or Italy, or as determined by Riello.
• Failures or malfunctions resulting from: Failure to
properly install, operate or maintain the Boilers in
accordance with our published Installation, Operation
and Maintenance Manual or Users Information Manual
provided with the product.
• Failure to install a low loss header or provide proper
hydronic separation where required.
• Damage to the Boilers or any of its original or authori-
zed replacement parts or other accessories designated
by Riello as standard equipment caused by excessive
temperatures or pressures, unsuitable fuels, fuel impu-
rities, improper fuel mixture, fuel or gas explosion,
electrical, chemical or electrochemical reaction, water
impurities, unsuitable water conditions which may
have caused unusual deposits within the water side
and heat exchanger combustion area of the pressure
vessel within the Boiler, water treatment chemicals, or
water conditioning systems, electrical failures, insur-
rection, riots, war, or acts of God, combustion air con-
taminated externally, air impurities, sulfur or sulphuric
action or reaction, dust particles, corrosive vapors, oxy-
gen corrosion, and situating the Boiler in an unsuitable
location or continuing use of the Boiler after onset of a
malfunction or discovery of a defect.
• Deformation occurs due to freezing; improper storage
or handling.
• If the appliance is not installed in accordance with all
applicable local and national codes and regulations.
• If the boiler is not installed in a clean, dry area.
• Any alterations are made without written authorization
by the manufacturer.
WARRANTY DAMAGES AND LIMITATIONS
The obligations of Riello here under shall also be subject
to the following terms and conditions;
• Any repaired or replaced component of a Boiler and
approved accessories will be warranted only for the
remaining unexpired term of the warranty applicable to
the original Boiler.
• Negotiations, intermediate acts, discussions, disagree-
ments or denials concerning alleged defects or deficien-
cies shall not extend any warranty herein and shall not
waive or be deemed to waive any requirement for notifi-
cation of defect or deficiency.
• Additional costs arising out of the performance of this
warranty including but not limited to transport, labor,
installation, assembly, testing and putting a Boiler back
into operational use are the responsibility of the owner.
• RIELLO IS NOT RESPONSIBLE FOR ANY INDIRECT, INCIDENTAL OR
CONSEQUENTIAL DAMAGES CAUSED BY A Boiler.
• Riello does not extend this warranty to any Boiler or
related parts or products that are not supplied and sold-
directly by Riello.
ASSIGNABILITY
This warranty is not assignable.
WARRANTY NOTIFICATION
• All warranty enquiries must notify Riello in writing,
within FOURTEEN (14) DAYS of the discovery of the alle-
ged defect or deficiency, and provide the following
data:
a. Serial number of the affected Boiler, list of the alle-
ged
parts with a short description of the failure and of
the conditions under which the failure happened.
b. Information about the hydraulic system, flow rate,
length of the venting system, installation scheme
and total heating power of the system.
14 WARRANTY
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