HotSpot Printer Operator’s Guide
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No.
Issue
Action
1
Service is not
running, i.e.,
default printer
display message
does not read: [For
Print Release,
Press OK]
•
Perform the following steps to restart the service:
1.
Turn printer power OFF.
2.
Disconnect the USB keypad cable (from rear of printer).
3.
Turn printer power ON.
4.
Wait approx. 90 seconds after [Ready] is displayed on printer LCD.
5.
Turn printer power OFF.
6.
Reconnect the USB keypad cable.
7.
Turn printer power ON.
8.
Wait approx. 90 seconds after [Ready] is displayed on printer LCD. The message [
Release Press OK
] should appear on the LCD.
9.
To determine service status, go to
2
.
2
Cannot print
•
To check service status press the [
?
] key on the HotSpot keypad. The printer LCD will display
one of the following messages:
-
[
PrinterOn x.x LicenseValid
]. Indicates that Mobile Printing Service application is working
properly.
-
[
PrinterOn x.x InternetDown
]. This indicates that the printer cannot get proper connection
to the Mobile Printing Service Server. Please check printer network settings (IPv4, DHCP,
DNS, etc.). See
Quick Installation Guide
. Also see Item
3
, below.
-
[
PrinterOn x.x NoLicense
]. This indicates that the application cannot get a valid license
from the Mobile Printing Service Server. Please check printer’s network settings (IPv4,
DHCP, DNS, etc.). See
Quick Installation Guide
. Please check that the printer’s time and
date are set correctly. See Item
4
.
Ricoh Help Desk: U.S.:1-800-RICOH38 (1-800-742-6438), Canada: 1-800-263-0815
