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HotSpot Printer Operator’s Guide

Q5.

Where do I turn for service and support?

A5.

A new HotSpot Printer is supported by a standard one-year warranty on the printer itself, along

with a one-year subscription to PrinterOn’s PrintSpots Mobile Printing Service. For first-line

technical support, in the U.S., call 1-800-RICOH-38 (1-800-742-6438), in Canada, call 1-800-263-

0815. If the issue appears related to PrinterOn, PrinterOn Corporation’s technical support will be

engaged directly to help resolve the issue. PrinterOn stands ready to help achieve the greatest

satisfaction and performance from your Mobile Printing Service.

Q6.

How do I renew or extend the Mobile Printing Service?

A6.

When your HotSpot Mobile Printing Service is nearing the expiration of its prepaid one-year

subscription, contact your authorized HotSpot sales representative. You will then have the option

to purchase a 2-, 3- or 4-year Mobile Printing Service Extension from Ricoh:

•

2-year Extension

: Part #: 003357MIU

•

3-year Extension

: Part #: 004813MIU

•

4-year Extension

: Part #: 004814MIU

Upon purchase of the Service Extension, you will receive a Certificate with an Extension Code as

well as instructions for extending the service.

Q7.

How does HotSpot printing work?

A7.

You send a document from your Internet-enabled computer, cell phone or wireless handheld

device to the PrinterOn Server, using the URL or email address assigned to the HotSpot Printer.

After the document is submitted, the Server generates a compressed printable data file and

securely communicates the file back to the destination printer. You then receive a private release

code (on your computer or PDA) that is entered via the HotSpot keypad, attached to the printer.

The document prints. It is that easy!

Q8.

What types of mobile printing methods are supported?

A8.

There are two methods of mobile printing integrated into your HotSpot Printer:

Driverless Web-based Printing

: You enter the URL of the HotSpot Printer's Web page and

send documents and Web content to the HotSpot Printer. The URL (e.g., www.printeron.net/

ricoh

/xxxxx

)

is printed on a label affixed to the HotSpot Printer.

2. Email Printing

: Also driverless, this method allows you to forward email

messages/attachments (from any computer or handheld device [BlackBerry, iPhone or

Internet-enabled cellphone]) to the email address assigned to the HotSpot Printer. The email

address (e.g., ricoh

xxxxx

@printspots.com)

is printed on a label affixed to the HotSpot Printer.

Note

xxxxx

represents the unique 5- or 6-digit ID assigned to your HotSpot Printer.

Important

: Both mobile printing methods require Internet access and nothing more. There is no

software for the user to download and install to print to a HotSpot Printer.

Содержание SP C420DN-KP - Aficio Color Laser Printer

Страница 1: ...lay opt 21 Step F Customize Service opt 22 III M Ma an na ag ge em me en nt t 23 Home Page Overview 25 Management Functions 28 Web Pages 28 Languages 49 Printers 51 Software 60 Reports 61 Administrato...

Страница 2: ...t Explorer are registered trademarks of Microsoft Corporation Mac is a registered trademark of Apple Computer Inc Adobe and InDesign are registered trademarks of Adobe Systems Inc All other trademarks...

Страница 3: ...II INSTALLATION 16 Step A Install Printer 16 Step B Register Printer 17 Step C Check License Status 19 Step D Test Printer 20 Step E Install POP Display optional 21 Step F Customize Service optional 2...

Страница 4: ...1 Administrators 62 Update Account 63 IV ADVANCED ADMINISTRATION 64 Administrator Log In 64 About Service Status Screen 1 64 System Information 64 Status Test 65 About Service Status Screen 2 66 Print...

Страница 5: ...ter and PrinterOn s hosted Mobile Printing Service including an explanation of exactly how your service works II Installation This section contains step by step instructions on how to install your Hot...

Страница 6: ...pad The HotSpot Printer component that enables release code entry The keypad also supports other functions such as job reprint delete etc PrinterOn Corporation Ricoh s partner that provides the softwa...

Страница 7: ...hat require an SSL connection start with https instead of http SSL Secure Sockets Layer SSL is encryption technology used for communi cation between a Web browser and server ensuring the integrity and...

Страница 8: ...s URL Locate active HotSpot Printers http www printspots com URL Print via Web upload document or Web page www printeron net ricoh xxxxx Email Print via email message attachment ricohxxxxx printspots...

Страница 9: ...again using 128 bit SSL encrypt tion The file resides safely in the printer hard disk drive until the user arrives at the printer and enters the release code via the attached HotSpot keypad The file i...

Страница 10: ...munication with the PrinterOn Server 1 HTTP HyperText Transfer Protocol HTTP communication takes place with the Server during the license validation process when you register your HotSpot Printer on l...

Страница 11: ...inter Configurations Color Laser Printers The Color HotSpot Printer ships with the following components pre installed Printer with 550 sheet Paper Tray 100 sheet Bypass Tray and standard Automatic Dup...

Страница 12: ...spec sheets proposals boarding passes travel itinerary has never been more important A hotel chain uses HotSpot Printers to enable guests users to print securely from their rooms without the involvem...

Страница 13: ...r For more information see II Installation Step E Install POP Display optional Free Downloads Free Marketing Toolkit downloads include an Email Blast Slim Jim and Tent Card point of purchase pieces To...

Страница 14: ...tors or clients can learn how to use your Mobile Printing Service in three easy steps Tent Card Print and fold this card so that it is readable on either side of the fold This free standing card can b...

Страница 15: ...act Note Please check with your local representative for poster availability Additional Marketing Resources Please check the HotSpot Printer Website www ricoh usa com hotspotprinters for pricing and a...

Страница 16: ...suggested that you do not disable DHCP for initial setup and testing 2 Turn printer OFF 3 Attach HotSpot keypad into the USB port on the rear of the printer 4 Affix keypad to printer s top cover with...

Страница 17: ...Printer Registration Service is available 24 7 To register a new printer from a computer with Internet access proceed as follows 1 Open your Web browser 2 Go to http printeron net register 3 Click Ge...

Страница 18: ...validate the address You must follow the instructions in the email in order to complete the registration process Printer Machine ID is the Unit Number i e Serial Number located at the top of the Confi...

Страница 19: ...g 2 This indicates that the application is working properly If a different message appears e g PrinterOn x x NoLicense or PrinterOn x x Internet Down see Appendix 8 Troubleshooting 3 Press Cancel on H...

Страница 20: ...enter the complete URL but the unit is not yet registered the screen reads Service offline Click Back and enter URL with ID of a registered printer 4 Enter your email address 5 Click Submit Note Your...

Страница 21: ...ed as follows 1 Remove POP display and plastic holders from envelope 2 Slide POP display in groove of plastic holders Space holders evenly along bottom edge 3 Remove holders adhesive strips Place on t...

Страница 22: ...ation instructions are covered in the next section III Management Start Page Insert your logo and personal headline text Tell users how to send print jobs to your HotSpot Printer Provide custom instru...

Страница 23: ...cable select those settings that you have chosen The authorized administrator simply logs in to the Management Home Page and then selects the desired function icon see Fig 5 The following key features...

Страница 24: ...changes to your service in multiple browser windows 3 Under Hospitality click Manage my service 4 Enter Email User Name and Password Note The credentials are on the Mobile Printing Service subscriptio...

Страница 25: ...iew The Management Home Page is where you will select and set customization functions Before doing so review the following description of Home Page functions You will then be prepared to customize you...

Страница 26: ...re automatically under the same Group Name so there is no need to create a Group C Service Summary URL Your PrinterOn Web Page URL users will visit in order to send a file is created by combining the...

Страница 27: ...up name This function is not applicable to HotSpot Printers Clone this service This function is not applicable to HotSpot Printers Get Guest Awareness Kit This function is not applicable to HotSpot Pr...

Страница 28: ...HotSpot Printer URL www printeron net ricoh xxxxx To edit the appearance and content of those pages proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click...

Страница 29: ...b Pages related to this specific printer Click on this link to view the Start Page users see when visiting the PrinterOn Website Start Page B Template Selection Choose your template Click the drop dow...

Страница 30: ...such as page range and number of copies for specific document types Note that you have the option of not offering this screen to users 3 Approve Click to view the Approve Print Job screen This is ano...

Страница 31: ...branding elements that personalize the service to your specifications To open the Start Page Edit Screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log Out 2...

Страница 32: ...decimal values of your colors choose one from the color palette by clicking the color 3 Set the text overlaying each color to either white or black Note Fig 9 illustrates how these settings are displa...

Страница 33: ...ls high by 300 pixels wide 3 If applicable select Remove Existing Logo box 4 To add edit change the Headline text click in the space provided and type your greeting e g Welcomes You to HotSpot Printin...

Страница 34: ...logo and headline text on the Start Page to better describe your service address and hours of operation proceed as follows 1 Click Edit button C See Fig 8 2 Enter Description Address and Hours of ope...

Страница 35: ...nd billing system To add edit User Information proceed as follows 1 Click Edit button D See Fig 8 2 Select enter one or more of the following Email address This is the default setting When selected th...

Страница 36: ...your settings and exit the screen To exit without saving settings click Cancel F Printing Email Boarding Passes To add edit text that explains how to print email and boarding passes proceed as follow...

Страница 37: ...no larger than 100 pixels high by 200 pixels wide 3 Click Save to save your settings and exit the screen To exit without saving settings click Cancel H Help Text If you would like to add text explaini...

Страница 38: ...curity information proceed as follows Brand and Location Web Links You can link from your Mobile Printing Service to associated Web pages such as the home page of your brand s and location s Web sites...

Страница 39: ...exit the screen To exit without saving settings click Cancel Note Click the Terms link bottom of Start Page to open this window Privacy and Security Information A pop up window explains to users your...

Страница 40: ...Fig 8 2 Enter the printer name s Note The maximum recommended length of the printer name is 15 characters 3 Click Save to save your settings and exit the screen To exit without saving settings click C...

Страница 41: ...ections such as page range and number of copies for specific document types To open the Printing Options screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log In Log...

Страница 42: ...sh to offer users printing options clear this box B Cover Pages Select one or more of the following boxes to request the associated information from the sender These fields will be displayed on the co...

Страница 43: ...default all pages or the first worksheet Excel and PowerPoint Options Excel Entire Workbook Excel Active Worksheet PowerPoint Slides PowerPoint Notes D Delivery Options Delivery Options do not apply...

Страница 44: ...e the job before it is printed In addition when integrating your Mobile Printing Service with third party billing systems such as WebPay 2 0 you can identify applicable URL authorization and notificat...

Страница 45: ...ed Imprint Select this box below URL if you wish to limit the session to only those that contain an imprint from the print billing system Those users will be considered authorized If the box is unchec...

Страница 46: ...Pay 2 0 third party print billing system a screen similar to that shown below allows the user to input credit card billing information For more information see Appendix 6 WebPay 2 0 Plug in Overview 6...

Страница 47: ...addition you can create an end user Printing Service Survey if desired To open the Confirmation of Print Job screen proceed as follows 1 Open Management Home Page If necessary see Administrator Log I...

Страница 48: ...ot Printers since the print job owner must physically release the job C Printing Service Survey If desired create an end user survey with up to 6 Yes No questions Also enter survey link text that user...

Страница 49: ...er s LCD language to match the PrinterOn Web Pages click the flag button on the HotSpot keypad see Fig 17 until the desired language appears in the printer s LCD If necessary see Appendix 2 HotSpot Ke...

Страница 50: ...own see Fig 16 6 If making changes click Update 7 Just as you selected a language in step 3 you can perform the same function from this screen see Fig 19 Click the drop down to view select another lan...

Страница 51: ...Page If necessary see Administrator Log In Log Out 2 Click Printers function icon 3 Review the Manage your Printers screen Manage your Printers Screen Fig 20 About Manage your Printers Screen Feature...

Страница 52: ...online offline If you need to temporarily make your service unavailable for printer maintenance for example you can present users with a notification page when they browse to the PrinterOn Web Pages w...

Страница 53: ...Mobile Printing Service Important Fees can be associated with your service with or without the optional WebPay 2 0 plug in The advantage of WebPay 2 0 however is the ability to integrate your service...

Страница 54: ...the main PrintSpots page www printspots com and the directory matches the quest s user s IP Address with the printer s Search IP Address Enter the IP address of the network your printer is connected...

Страница 55: ...ing Options Screen Feature Description A Releasing print jobs Your HotSpot Printer has been pre configured so leave the settings as shown in Fig 22 B Authorizing users Your HotSpot Printer has been pr...

Страница 56: ...t Printer Jobs that are not supplied with the correct password cannot be submitted Max page count Specify the maximum number of pages a print job may use Print requests exceeding this limit will not b...

Страница 57: ...pm Sat Sun Closed Location For example 12 Anywhere St Anywhere NJ 01234 Description For example HotSpot Printer Hotel Lobby Assistance For example Contact front desk ext 123 Include in email to users...

Страница 58: ...bs The prices will be displayed to your guests users in the printer Details window of your service If the screen reads Printing is free you must return to the Printing Options tab and select the Guest...

Страница 59: ...their documents Charge for cover page if cover pages are enabled If your printer requires users to include cover pages with their documents if your printer is available to all users and the printer i...

Страница 60: ...for your HotSpot Printer 1 Open Management Home Page If necessary see Administrator Log In Log Out 2 Click Software function icon 3 Close your Web browser X or click another function icon View Machin...

Страница 61: ...ailed select the HotSpot Printer if more than one is installed and the period Today Yesterday Last 7 Days Last 14 Days etc up to the last three months Export data from the Detailed Activity Report scr...

Страница 62: ...l from PrinterOn which includes a link to complete the setup process During that process you will be asked to create a new password 6 20 characters If you enter an email address that already exists a...

Страница 63: ...Management Home Page If necessary see Administrator Log In Log Out 2 Click Account Information function icon 3 Change settings as required Note Asterisk indicates a required field 4 Click Update to sa...

Страница 64: ...atus Screen 1 system information and status testing capabilities and then perform any necessary testing procedures Service Status Screen 1 Fig 24 About Service Status Screen 1 Feature Description A Sy...

Страница 65: ...ollowing three values Valid Connection with the Mobile Printing Service is successful software is licensed No License Connection with the Mobile Printing Service is successful software is not licensed...

Страница 66: ...vice Status Screen 2 and then make any necessary changes Service Status Screen 2 Fig 25 About Service Status Screen 2 Feature Description A Print Job Management Print data files in disk Indicates the...

Страница 67: ...ollowing Enable HTTP Proxy Select desired box When selected the following functions are enabled Use Web Proxy Auto Discover Allows you to attempt automatic detection of proxy configuration information...

Страница 68: ...igure and view log files Save Log Level From the drop down select the desired level of detail contained in the log and then press this button The log contains data regarding each transaction processed...

Страница 69: ...ined size This button can be used to refresh the list of available log files in the log file drop down box View Log File Click this button to open a new browser window that will display the contents o...

Страница 70: ...HotSpot Printer Operator s Guide 70 V V A Ap pp pe en nd di ic ce es s...

Страница 71: ...omputer Users PC Mac users can print in one of two ways as follows Method A Print via Web Upload Upload a document or Web page using the printer s URL 1 Open your Web browser 2 Go to www printeron net...

Страница 72: ...t the HotSpot Printer 4 Press OK on the HotSpot keypad attached to the printer 5 Follow prompts on printer s LCD panel to enter release code and print the job Printing Instructions for Handheld Device...

Страница 73: ...release code is 10 digits B Menu Press to select function Menu 1 Print Menu 2 Delete Manually delete a print job Menu 3 Reprint Up to five 5 reprints can be released at the HotSpot keypad after the fi...

Страница 74: ...right to left E Press to view license status PrinterOn x x LicenseValid should display If not see Appendix 8 Troubleshooting F X Cancel Press to exit current function without printing G OK Press to co...

Страница 75: ...nistrator to use a standard Web browser to remotely manage the device over the network All you need is Internet access administrative privileges and the printer s IP Address the IP Address on the Conf...

Страница 76: ...HotSpot Printer Operator s Guide 76 6 Click Configuration 7 When done click Logout...

Страница 77: ...er r M Mo od de el ls s Color Laser Printers Ricoh Lanier Savin Aficio SP C420DN KP LP331cn KP CLP131DN KP Aficio SP C410DN KP LP226cn IP CLP27DN KP Black and White Laser Printers Ricoh Lanier Savin A...

Страница 78: ...StarCalc 3 0 StarDraw 3 0 StarChart 3 0 StarWriter 4 0 StarCalc 4 0 StarImpress 4 0 StarChart 4 0 StarWriter 5 0 StarCalc 5 0 StarDraw 5 0 StarImpress 5 0 StarChart 5 0 StarWriter 7 0 StarCalc 7 0 St...

Страница 79: ...CCITT Group 3 Tiled TIFF M MSB CCITT Group 3 TIFF M LSB CCITT Group 3 TIFF L MSB CCITT Group 3 TIFF L LSB CCITT Group 3 TIFF M MSB Striped Packbits TIFF M LSB Striped Packbits TIFF L MSB Striped Packb...

Страница 80: ...is in the printer The system is self service to all walk in customers Extremely Easy to Use That means no IT or customer support requirements No administration is required The user simply sends the f...

Страница 81: ...tSpot Mobile Printing Service and WebPay as illustrated in Fig 27 Fig 27 For the end user the advantages of having a WebPay account include the ability to print to any HotSpot Printer on the provider...

Страница 82: ...bscribes to the WebPay service they will be able to sell vouchers in 1 5 and 10 denominations to cash paying customers The voucher is printed with a code that the user enters into their PC or mobile d...

Страница 83: ...What is a HotSpot Printer A2 A HotSpot Printer is a secure customizable mobile printing solution that enables a user to print documents securely across the Internet from any Internet enabled computer...

Страница 84: ...rom your Internet enabled computer cell phone or wireless handheld device to the PrinterOn Server using the URL or email address assigned to the HotSpot Printer After the document is submitted the Ser...

Страница 85: ...s their private 4 to 10 digit release code via the attached HotSpot keypad Q11 How can I search for printer locations A11 Visit the PrinterOn Web site at http www printeron com index to locate PrintSp...

Страница 86: ...Format Support list see Appendix 5 Q16 Can I brand my Mobile Printing Service A16 Yes You can change the design of the PrinterOn Web Pages using a simple online editor to incorporate your company col...

Страница 87: ...o determine service status go to 2 2 Cannot print To check service status press the key on the HotSpot keypad The printer LCD will display one of the following messages PrinterOn x x LicenseValid Indi...

Страница 88: ...lid Has DHCP been disabled If so static DNS values must be entered About DHCP The HotSpot Printer s default DHCP setting is On in order for the DHCP Server to automatically assign an IP Address Subnet...

Страница 89: ...ual CD ROM included with the printer Step 2 From Web Image Monitor change the DNS Server values to match those entered via the printer s control panel Important Assign both primary and back up DNS Add...

Страница 90: ...ase check printer network settings IPv4 DHCP DNS etc Also check that the time and date are set correctly To do so proceed as follows 1 At printer control panel press Menu 2 Select Maintenance and pres...

Страница 91: ...ave copied the entire URL in order for the page to print 8 Cannot reprint a job via the Menu key on the HotSpot keypad You have attempted to reprint more than five 5 copies the maximum number availabl...

Страница 92: ...Action 11 Trying to remove an administrator but screen reads Unable to remove the user The user is a super admini strator of the site Super Administrators are members of Ricoh s manufacturing and tech...

Страница 93: ...Ricoh Americas Corporation Five Dedrick Place West Caldwell NJ 07006 Phone 973 882 2000 www ricoh usa com 11 09 Rev 1...

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