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When You Cannot Send or Receive Fax Messages as Wanted
37
3
When You Cannot Send or Receive Fax
Messages as Wanted
This section explains likely causes of and possible solutions for transmission and
reception-related problems.
❖
Transmission/Reception
❖
Transmission
Problem Cause Solution
Both transmission and
receiving are impossi-
ble. The modular cord may be discon-
nected. Make sure that the modular cord
is correctly connected. See “Con-
necting the Machine to a Tele-
phone Line and Telephone”,
Genera Settings Guide.
Problem Cause Solution
Document appears
blank at the other end. The original was placed upside
down. Place it correctly. See “Placing
Originals”, Copy/Document
Server Reference.
Transmission failed
due to “maximum e-
mail size” error. If the e-mail size specified on the
machine is too large, the Internet
Fax document cannot be sent. Set Max. E-mail Size to
[ Off ]
, or set
the maximum email size to a larg-
er value. Then, re-send the docu-
ment. See “Maximum E-mail
Size”, General Settings Guide.
When using On Hook
Dial or Manual Dial,
“
Receiving da-
ta...
” appears and
transmission is not al-
lowed.
If the machine fails to detect the
size of the original when
{
Start
}
key is pressed, it performs a re-
ceiving operation.
Press [ Scan Size ] , select the scan
area, and then resend the docu-
ment. If you use On Hook Dial or
Manual Dial frequently, it is rec-
ommended that you set “Receive
documents by pressing the
{
Start
}
key when originals are not
set.” to “Off” in User Parameters.
If this is set to “Off”, when using
Manual Dial you cannot receive
by pressing the
{
Start
}
key. See
“Parameter Settings”, General
Settings Guide.
LAN-Fax Driver does
not work. The entered login user name,
login password, or driver encryp-
tion key is incorrect. Check your login user name,
login password, or driver encryp-
tion key, and enter them correct-
ly.Contact the administrator.
LAN-Fax Driver does
not work. A high security level is set by the
extended security function. Contact the administrator.
To cancel a Memory
Transmission. - Press
{
Clear/Stop
}
key or [ Stop ] to
cancel the job during scanning.
See “Canceling a Transmission”,
Facsimile Reference.
AthenaC1_Trouble_F-EN_FM_forPaper.book Page 37 Thursday, January 12, 2006 2:03 PM