17 | Inspiration and help
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Operating instructions
17.5
Problem resolution
When an error message is displayed, you can swipe it away while you are waiting for assistance. The error
message will be minimised and shown as a red symbol on the side. If you press on this symbol, the error message
will be magnified again.
For all error messages, please contact your RATIONAL Service Partner. Always have the serial number of your unit
ready. You can find the serial number on the model plate.
17.5.1
Error messages heating steam generator
Error report
Cause
Cooking possible
Service 10
The SC mechanism is faulty.
Yes
Service 11
The steam generator's water inlet is faulty.
Yes
Service 12
The measurement of the water quantity is
incorrect.
Yes
Service 13
The water level in the steam generator is
not recognised correctly.
Only the convection mode is
available at the moment.
Service 20.8
The temperature probe is defective.
Only the convection mode is
available at the moment.
Service 28.4
The temperature limit of the cooking
cabinet has been exceeded.
Only the convection mode is
available at the moment.
Service 42.1
The water supply is faulty.
Only the convection mode is
available at the moment.
Service 43.1
The internal water supply is not closing.
Only the convection mode is
available at the moment.
Service 46.1
The water supply is faulty.
Yes
17.5.2
Error messages for gas units
If your unit it connected to the gas supply, the following additional error message could appear. For all error
messages, please contact your RATIONAL Service Partner [
95]. Always have the serial number of your unit
ready.
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