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Chapter 5 Troubleshooting

Autoloader Troubleshooting

Quantum SuperLoader 3A Series User’s Guide

POST Failure

• Verify that the magazines are fully seated.
• Power cycle.
• If all previous steps fail, contact customer support.

31–38

System Monitoring type

events

• Check for a

Hard Error

log. If an error displays in the

Hard Error

log, power cycle the autoloader and run

the

Loader—Health Check

test.

• Check

www.quantum.com

for firmware updates.

• If all previous steps fail, contact customer support.

Drive Error

• Check the

Drive Log Sense

for drive errors. If the

drive is still logging errors, contact customer support.

• If the drive is logging tray a different piece of media.
• If the drive fails with two different pieces of media,

contact customer support.

Drive Hardware Err

Drive Needs Cleaning

Drive Error

• Check the

Drive Log Sense

for drive errors. If the

drive is still logging errors, contact customer support.

• If the drive is logging tray a different piece of media.
• If the drive fails with two different pieces of media,

contact customer support.

Load Error

• Verify that the cartridge does not have labels or other

matter anywhere on the cartridge except where labels

are expected to be placed.

• Try to load a different piece of media.
• If multiple pieces of media fail, contact customer

support.

Error

Description

Suggested Actions

Содержание SuperLoader 3A Series

Страница 1: ... 6XSHU RDGHU 6HULHV 6XSHU RDGHU 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE 5SER S UIDE ...

Страница 2: ...PYRIGHT STATEMENT Copyright 2007 by Quantum Corporation All rights reserved Your right to copy this manual is limited by copyright law Making copies or adaptations without prior written authorization of Quantum Corporation is prohibited by law and constitutes a punishable violation of the law TRADEMARK STATEMENT Quantum DLT DLTtape The Quantum Logo and The DLTtape Logo are all registered trademark...

Страница 3: ...es 2 Chapter 2 Operating the Autoloader 4 Using the Front Panel 5 Entering Passwords 7 Logging Out 7 Configuring the Autoloader 7 Using the Remote Management Ethernet Port 9 Setting the IP Address 9 Setting the Subnet Mask 10 Setting the IP Gateway 11 Setting the SNMP Server 11 Setting the Time 12 Setting the Time Server 12 Setting the Change Mode 14 ...

Страница 4: ...ware Version 27 Element Status 27 Tape Drive Status 28 Tape Drive Version 29 FTP Server Version 29 Ethernet Information 29 Running an Inventory 30 Using Data Compression 30 Chapter 3 On board Remote Management 31 Accessing On board Remote Management 32 Opening On board Remote Management 33 Viewing Status Information 33 Default Username and Password 34 Time Display 34 Feedback on Pages 34 Configura...

Страница 5: ...ontacting Customer Support 54 Autoloader Troubleshooting 58 Autoloader Logs 58 Retrieving the Hard Log 60 Hard Log Example 61 Time Stamp 61 Error 62 Power on Self Test POST 71 Performing a POST 72 Interpreting the POST Results 72 Diagnostic Tests from the Front Panel 73 Setting the Security 73 Stopping a Diagnostic Test 74 Front Panel Diagnostic Tests 74 On board Remote Management Diagnostic Tests...

Страница 6: ...600A Tape Drive 83 Drive Specifications 83 Media Capacity 83 Media Specifications 83 A Series LTO 3A Tape Drive 85 Drive Specifications 85 Media Capacity 85 Media Specifications 86 Appendix B Regulatory Statements 87 FCC Statement 87 Taiwan Statement 88 Japan Notice 88 Canadian Notice Avis Canadien 88 European Union Notice 89 Product Safety Electrostatic Discharge 90 Grounding Methods 90 Environme...

Страница 7: ...User s Guide vii Figures Figure 1 Back Panel Overview 3 Figure 2 Front Panel 5 Figure 3 System Menu Tree 8 Figure 4 Left and Right Sides of a Magazine 22 Figure 5 Magazine and Blank 52 Figure 6 Removing the Screws from the Handle 53 ...

Страница 8: ...Table 3 Autoloader Status 26 Table 4 Firmware Version Fields 27 Table 5 Drive Status Fields 28 Table 6 Drive Version Fields 29 Table 7 Ethernet Information Fields 29 Table 8 Probable Cause and Possible Solutions 55 Table 9 Log Retrieval Methods 59 Table 10 Error Code Listing and Suggested Actions 63 Table 11 POST Descriptions 71 ...

Страница 9: ...sists of end users installing and using an A Series tape drive configured as part of the SuperLoader 3A Series autoloader Purpose This document provides information on the SuperLoader 3A Series autoloader including Product description Operation instructions Remote and front panel administration of the autoloader Diagnostics Customer Replaceable Unit CRU procedures System log files and error logs T...

Страница 10: ... Chapter 5 Troubleshooting provides troubleshooting information about the autoloader power on self test POST and running diagnostics from the front panel and remote management pages Appendix A Specifications provides specifications for the SuperLoader 3A Series autoloader equipped with an A Series tape drive Appendix B Regulatory Statements lists the applicable regulatory statements for the autolo...

Страница 11: ...es understood unless otherwise specified Related Documentation Documents related to the Quantum SuperLoader 3A Series autoloader are shown below Document No Document Title Document Description 81 81667 SuperLoader 3A Series Quick Start Guide This guide contains a sequence of steps recommended for unpacking installing and setting up your autoloader 81 81800 A Series FTP File Server User s Guide Thi...

Страница 12: ... e mail to doc comments quantum com Quantum Home Page 0 Visit the Quantum home page at www quantum com Global Services 0 Quantum Global Services provides 24 hour support that can be reached at North South America 949 725 2100 or 800 284 5101 Asia Pacific Rim International Code 65 6334 0660 Europe Middle East Africa International Code 44 0 1256 848748 Send faxes for the Customer Support Department ...

Страница 13: ...es User s Guide xiii Send e mail for the Customer Support Department to North South America www quantum com am service_support Index aspx Asia Pacific Rim Singaporesales quantum com Europe Middle East Africa eurohelp quantum com ...

Страница 14: ...Quantum SuperLoader 3A Series User s Guide xiv ...

Страница 15: ...r operating systems such as Windows MAC OSX Linux and environments that support FTP and Ethernet interfaces SuperLoader 3A Series 1 The Quantum SuperLoader 3A Series autoloader contains an A Series tape drive and one or two tape magazines holding up to eight cartridges each Up to sixteen data cartridges can be used with two magazines A single cartridge can be inserted directly into an empty tape d...

Страница 16: ... The autoloader connects to your host server see figure 1 via a built in Gigabit Ethernet GigE interface A Series tape drive Ethernet port allowing the host to send data and commands automatically A Series Tape Drive Maximum Storage Capacity Maximum Native Data Transfer Rate SDLT 600A 300 GB 36 MB sec LTO 3A 400 GB 68 MB sec Note There is a limitation on the number of files that can be stored on a...

Страница 17: ...er remote management Ethernet port to perform administrative functions and download system updates The GigE network port in the autoloader is backward compatible with 100BaseT and 10BaseT networks Figure 1 Back Panel Overview 1 A Series tape drive Ethernet port 2 Fan vent 3 Power connector 4 Autoloader remote management Ethernet port 5 Power switch ...

Страница 18: ...der from the front panel Using the Front Panel Configuring the Autoloader Using Cartridges Using Magazines and Magazine Blanks Viewing Status Information Running an Inventory Using Data Compression Note For information on installing your SuperLoader 3A Series autoloader in a standard 19 inch rack see the Quantum SuperLoader 3A Series Quick Start Guide 81 81667 Note For information on accessing and...

Страница 19: ...y 16 character LCD screen A scrolling menu on the LCD screen allows you to obtain status information from the autoloader and enter commands The front panel provides everything you need to monitor autoloader status and to control all of its functions Figure 2 Front Panel 1 Power switch 2 Front panel LCD screen 3 Front panel LEDs 4 Scroll up button 5 Scroll down button 6 Escape 7 Enter Green Amber ...

Страница 20: ...nnot resolve the problem contact your service representative or go to www quantum com When you first power on the autoloader the setting for the Internet Protocol IP address is static with the address 192 168 20 128 If you want to use Dynamic Host Configuration Protocol DHCP to change the IP address see Setting the IP Address on page 9 To determine the IP address when using DHCP view the Ethernet ...

Страница 21: ...o not use the front panel for a period of time the main screen reappears on the LCD When the main screen reappears the autoloader has automatically logged you out You will have to re enter your password again to access the menu functionality Logging Out 2 To log out of the autoloader use the following procedure 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submen...

Страница 22: ...r s Guide 8 The front panel menu provides the following options Figure 3 System Menu Tree To configure the Quantum SuperLoader 3A Series autoloader you must verify the setup of the following Magazine s Ethernet IP address if you are not using DHCP SNMP server IP address only if SNMP is being used ...

Страница 23: ...gement Protocol SNMP server optional A time server or set the time and time zone manually optional Setting the IP Address 2 An IP address is the address of any device attached to a network Each device must have a unique IP address IP addresses are written as four sets of numbers separated by periods ranging from 0 0 0 0 up to and including 255 255 255 255 IP addresses are either permanent or dynam...

Страница 24: ...igit Press Enter to advance the cursor to the next digit When you have advanced through all of the digits of the IP address the autoloader displays Enter to save 6 Press Enter The Configuration submenu displays and the static IP is now in effect You do not need to reboot the autoloader 7 Press Escape or Enter to return to the Ethernet submenu Setting the Subnet Mask2 Creating a subnet mask is a me...

Страница 25: ... address use the up and down arrows to change the value of each digit Press Enter to advance the cursor to the next digit When you have advanced through all of the digits of the gateway address the autoloader displays Enter to save 5 Press Enter New Gateway is xxx xxx xxx xxx displays on the LCD You do not need to reboot the autoloader 6 Press Escape or Enter to return to the Ethernet submenu Sett...

Страница 26: ...system time is either regular time or power on time Regular time is Month Date Year Time such as Nov 21 2004 19 28 Power on time is Power On Cycles Power On Hours For example POC 00121 POH 00002 07 45 where POC is the number of times the system has booted since it was manufactured and POH is the number of hours minutes and seconds since the last system boot If regular time is known it will be used...

Страница 27: ...to Set Timezone and then press Enter The Time Zone screen displays allowing you to set the hours The cursor automatically displays at the first digit 4 Scroll to set the number of hours difference between your local time and Greenwich Mean Time GMT 5 Scroll to set the number of minutes difference between your local time and GMT then press Enter The new time zone is set 6 Press Escape or Enter as n...

Страница 28: ...s necessary to return to the main menu Setting the Change Mode2 The 3A Series autoloader uses Random mode only The Sequential mode is not supported In Random mode you or the backup software can specify which cartridge you want to use and where you want it to go Setting Security 2 You can add security to the front panel by password protecting the autoloader s functionality The security setting only...

Страница 29: ...t Password screen displays 4 Press Enter If you are not logged in as Administrator press Enter again to log in A text box displays above the first asterisk In the text box scroll to the first character of the password The cursor automatically appears at the first number of the password 5 At each position of the password use the up and down arrows to change the value of each number Press Enter to a...

Страница 30: ...ges then load the magazine back into the autoloader The Note You can reset front panel passwords to the factory defaults from On board Remote Management However if the On board Remote Management passwords are lost you must contact customer support If you must contact customer support be at the host computer with On board Remote Management on line From the main screen click Configuration The enter ...

Страница 31: ... through the mailslot Whenever you see Load or Unload it means the cartridge is loaded into or unloaded from the tape drive Warning If a tape cartridge is holding the mailslot door open on power up the robot will not move The system detects that the mailslot door is open but cannot detect the presence of the cartridge If the mailslot door is open the bar code scanner laser light may shine out the ...

Страница 32: ...ve inserted the cartridge press Enter 5 Press Exit to clear the command and return to the menu To Insert a Cartridge Into a Magazine Slot 2 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Enter and then press Enter Note After Insert Tape Push Until Prompted displays on the LCD insert the cartridge After approximately 5 seconds the system automatic...

Страница 33: ...roll to the location to which you want to move the cartridge Slots that are occupied by a data cartridge are indicated by an asterisk Press Enter 4 Press Enter If you select an empty location No Source Tape appears on the LCD Choose a different location Note After Insert Tape Push Until Prompted displays on the LCD insert the cartridge After approximately 5 seconds the system automatically verifie...

Страница 34: ... then press Enter 3 From the Eject submenu scroll to Tape scroll to Mailslot and then press Enter 4 Scroll to By Barcode A bar code label displays 5 Scroll to the label that corresponds to the cartridge you want to eject Press Enter To eject a cartridge by location 2 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Eject and then press Enter 3 From...

Страница 35: ...ridge from the tape drive 2 1 From the main menu scroll to Commands and then press Enter 2 From the Commands submenu scroll to Eject and then press Enter 3 From the Eject submenu scroll to Cartridge and then press Enter 4 Scroll to From Drive and then press Enter The cartridge you want is ejected from the mailslot ...

Страница 36: ...es User s Guide 22 Using Magazines and Magazine Blanks Figure 4 Left and Right Sides of a Magazine The autoloader will not run unless both magazine openings are properly closed One way that you can close the openings is to use two magazines Inside edge view of magazine Outside edge view of magazine ...

Страница 37: ...th one hand and slide it out supporting it underneath with the other hand Using the Magazine Load Unload Command 2 When issuing a Load Unload command to the autoloader the system automatically ejects the right hand magazine To remove the left hand magazine using the Load Unload command you must 1 Remove the right magazine Note Magazines magazine blanks and magazine handles are not interchangeable ...

Страница 38: ...tion of the magazine The magazine is correctly installed when you feel it click into place and the front is flush with the front panel Left Mag Inserted or Right Mag Inserted appears on the LCD The autoloader automatically proceeds to run an inventory Manually Operating the Magazine 2 The following section describes how to operate a magazine There are two knobs located on each end of the magazine ...

Страница 39: ...istance but continue to pull the cartridge until it comes free To unload cartridges from a fully ejected magazine 2 1 Pull the ejected magazine until the large upper slot is accessible 2 Rotate the desired slot into position centered in the opening Either load or unload a cartridge to that location Do not expose more than the large upper opening when manually operating the magazine To Identify a S...

Страница 40: ...ther a bar code reader is installed or not To view the autoloader status 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Autoloader and then press Enter 3 From the Autoloader submenu scroll to Status and then press Enter A list of messages similar to the following displays Table 3 Autoloader Status Status Message Description Magazines L The left magaz...

Страница 41: ...ot is allocated as the cleaning cartridge s slot To view an element s status 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Autoloader and then press Enter 3 From the Autoloader submenu scroll to Element Status and then press Enter 4 Press Enter You can scroll through each of the slots Slots that are occupied by a data cartridge are indicated by an a...

Страница 42: ...press Escape Tape Drive Status 2 To view the tape drive status use the following procedure 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Drive and then press Enter 3 From the Drive submenu scroll to Status and then press Enter A list of messages displays These messages may include Table 5 Drive Status Fields Note The Move command appears only if the...

Страница 43: ...erver version or update the FTP server firmware see Updates Page on page 43 Ethernet Information 2 To view the Ethernet information use the following procedure 1 From the main menu scroll to Status and then press Enter 2 From the Status submenu scroll to Ethernet and then press Enter A list of messages displays These messages may include Table 7 Ethernet Information Fields Field Description Produc...

Страница 44: ...o Commands and then press Enter 2 From the Commands submenu scroll to Inventory and then press Enter The autoloader scans the bar codes of all the cartridges present Using Data Compression Compressing the data means that the autoloader can write more data to the same amount of tape Data compression is drive dependent and cannot be set from the front panel or On board Remote Management Your backup ...

Страница 45: ...his chapter covers all aspects of operating the autoloader from the On board Remote Management interface Accessing On board Remote Management Configurations Page Updates Page Diagnostics Page Commands Page Note The firmware in the autoloader is used for both standard and A Series autoloaders For the A Series autoloader SCSI ID Fibre Channel and Mode under System Operations on the Configurations Pa...

Страница 46: ...s Note The A Series tape drive Ethernet port is used for normal operation of the autoloader You can switch this Ethernet cable to the autoloader remote management Ethernet port or install a user supplied Ethernet cable to this port and your host network port or router Note Only use the Diagnostic commands when the autoloader is known to be idle and unavailable to host backup restore applications U...

Страница 47: ...page 29 to view the currently assigned static or dynamic IP address from the front panel of the autoloader The Home page appears in your browser window Viewing Status Information 3 Status information appears on the right hand side of the Home page and every page of On board Remote Management except for the Updates page The status information is updated every 10 seconds Changes to the status appear...

Страница 48: ... if no usernames have been configured Time Display 3 The time displayed is either regular time or power on time Regular time is Month Date Year time such as Nov 21 2004 19 28 Power on time is Power On Cycles POC Power On Hours POH such as POC 00121 POH 00002 07 45 POC 5 digit number is the number of times the system has booted since it was manufactured POH is the number of hours minutes and second...

Страница 49: ...Channel 3 Not used with the 3A Series autoloader Mode 3 The 3A Series autoloader uses Random mode only The Sequential mode is not supported In Random mode you or the backup software can specify which cartridge you want to use and where you want it to go Compression 3 For the Quantum SuperLoader 3A Series autoloader data compression is drive dependent The front panel and On board Remote Management ...

Страница 50: ...s truncation of the barcode and the full barcode is returned in the SCSI Read Element Data If utilizing the bar code reader you must apply or slide the bar code labels into the appropriate slot on the front of each cartridge The labels must conform to ANSI AIM BC1 1995 Uniform Symbology Specification Code 39 A set of bar code labels is initially included with the autoloader Refer to www quantum co...

Страница 51: ... must match the physical configuration in order for correct information to be reported This setting only affects the information reported to the host This setting does not affect the access to magazine slots from the front panel or On board Remote Management Those interfaces are based on the physical configuration When configured for Both magazines the autoloader always reports 16 storage elements...

Страница 52: ...e Setting the Time on page 12 The system time must be reset each time the autoloader powers up The time is reset automatically if a time server is configured see Using the Remote Management Ethernet Port on page 9 Otherwise the time must be set manually from the front panel or through On board Remote Management The time zone setting is not lost when powered off To set the system time 1 Using the f...

Страница 53: ...ing The Configuration screen displays 2 From the Configuration menu click Networking The Current Network Parameters area displays the current IP address MAC address and the speed setting for the Ethernet connection In the Set IP section if a check mark appears in the box next to DHCP the dynamic IP address option is enabled This means that with every reset of the system the IP address may change d...

Страница 54: ...uration screen displays 2 On the left hand side of the screen click Security The System Security section of the screen displays 3 To enable front panel security select the check box next to Front Panel Security Enabled 4 If the check box is blank the security option for the front LCD panel is not enabled 5 Click submit To Reset Front Panel Password 1 From any page click the Configuration heading T...

Страница 55: ... pair of specific IP addresses that are allowed to administer this unit A set can also be used to specify a single IP address if the desired IP address is entered into both the a and b portions of the set When a set is used to specify a range of IP addresses the b portion of each address set must be greater than or equal to the a portion of that address set If neither set is enabled any IP client ...

Страница 56: ...n have control access at once but the lock is automatically released after the specified number of seconds of inactivity have elapsed After selecting the appropriate policy by clicking the check box click submit to save the changes 1 From any page click the Configurations heading The Configurations screen displays 2 On the left hand side of the screen click Security 3 Select a security option from...

Страница 57: ...from administering the autoloader If this occurs you can restore the default values by running Restore Default from the front panel Configuration Menu Note A Microsoft issue can keep a user from updating drive or loader firmware over the On board Remote Management interface This can occur under Windows Server 2003 with Service Pack 1 SP1 or if a user has installed Microsoft Security Update MS05 01...

Страница 58: ...From the Admin menu click Login and enter admin for the password 3 Click Update Server Firmware The current firmware version displays 4 To update the firmware version click Browse and select the file 5 Click Update to start the process When the update completes a prompt to reboot for changes to take effect displays 6 Click Reboot Note The reboot process may take as long as five to seven minutes Af...

Страница 59: ...ntory Test Sales Demo RALU Logs Viewing Error or History Logs 3 To view error or history logs 1 From any page click the Diagnostics heading The Diagnostics screen displays 2 Under View Error and History Logs click View Logs You can also save the logs to a file by clicking Save Logs If you save the logs to a file you must select a destination folder within 60 seconds Note View Logs allows you to vi...

Страница 60: ...g and the current status of the diagnostic test 6 To refresh the status information click View Diagnostic Test Progress and then click View Status again Sales Demo 3 Within the Diagnostics menu the Sales Demo selection allows for a random access load unload RALU sequence Identification 3 You can use the Identification feature of the autoloader by requesting the LCD backlight to flash for a specifi...

Страница 61: ...e You can move tapes run a system inventory or reset the picker to its home position from the Commands page When you click Commands the page displays Moving Tapes 3 From a remote location you can request that a tape be moved from one position to another To move a tape 1 From any page click the Commands heading The Commands screen displays 2 From the Moving Tapes section of the page click the drop ...

Страница 62: ... displays 2 From the Commands page click Inventory The autoloader starts an inventory immediately Set to Home 3 If the autoloader is not able to successfully execute a Moving Tapes or an Inventory command try executing a Set to Home command and then retry the move or inventory command again The Set to Home command resets the autoloader as a means to help the autoloader recover from an unexpected i...

Страница 63: ...emove the current magazine or blank and then install the new magazine or blank If you currently have a magazine blank and wish to change it to a cartridge magazine you must remove the blank first and then insert a cartridge magazine This allows for up to a maximum of 16 cartridges in the autoloader plus one cartridge in the drive Warning If you choose to service the unit the power cable must be re...

Страница 64: ...n which magazine you want to eject and then press Enter The magazine pops forward so that the front of the magazine is no longer flush with the front panel 5 With one hand grasp the magazine by the handle and slide it forward to remove Place your other hand under the magazine to support it and prevent it from falling Removing a Blank 4 Your autoloader comes equipped with either two magazines or on...

Страница 65: ...and and guide the blank into the magazine bay 2 Slide the magazine blank into the magazine bay until it stops ChangingtheOrientation4 A magazine or magazine blank can be configured to fit in the right or left magazine bay The handle must be removed and the appropriate handle attached to match the orientation of the magazine or blank To remove and attach a magazine handle you will need a 1 Phillips...

Страница 66: ...ntum SuperLoader 3A Series User s Guide 52 Figure 5 Magazine and Blank Changing the Orientation of a Magazine 4 1 Remove the two screws that attach the handle to the front of the magazine Inside edge view of magazine Outside edge view of magazine Magazine blank right side handle shown ...

Страница 67: ...le back onto the front of the magazine 6 Install the two screws to attach the handle securely to the magazine Changing the Orientation of a Magazine Blank 4 1 Remove the two screws that attach the handle to the front of the magazine blank 2 Unsnap the handle carefully being careful not to break the hinge 3 Rotate the magazine blank 180 degrees so that what was the front of the magazine is now the ...

Страница 68: ...x Autoloader Troubleshooting Power on Self Test POST Diagnostic Tests from the Front Panel On board Remote Management Diagnostic Tests Returning the Autoloader for Service Before Contacting Customer Support Errors that you may experience with your autoloader can range from severe hardware damage to simple connection problems Before you return your autoloader you may be able to fix the problem your...

Страница 69: ...der 3A Series is not intended for customer servicing If you do service the unit yourself the power cable must be removed from the unit and the electrical outlet before removing the cover Failure to do so may cause severe bodily injury or damage to the equipment Problem Suggested Action The front panel does not display information The connection to the LCD has failed Use On board Remote Management ...

Страница 70: ...is locked into the autoloader chassis with the four screws supplied Contact customer support The front panel does not display information but light indicators above the front panel are turned on Connect to the autoloader using On board Remote Management via the autoloader remote management Ethernet port see figure 1 on page 3 Then issue a System Reset from the Diagnostics page Verify that the driv...

Страница 71: ...media or fails to move a piece of media as requested Use the On board Remote Management tool and verify that the media is in the expected location internal to the autoloader Using On board Remote Management diagnostic tool execute the Loader Health Check command Issue a System Reset either by using On board Remote Management Diagnostics page System Reset or by turning the power off from the front ...

Страница 72: ... displays the error message and the Hard Log records non recoverable errors Autoloader Logs 5 While there are other types of logs only use the Hard Log to troubleshoot errors This log helps determine the type of error time of occurrence and parts of the autoloader affected The autoloader generates the following logs all with the same basic format Soft Logs 5 The Soft Log records the autoloader s h...

Страница 73: ...s and is described in Retrieving the Hard Log Entries in the Hard Log represent errors that were not recovered during normal retry operations The following table indicates the ways in which you can retrieve each log type Table 9 Log Retrieval Methods Each log records information such as time of the event error codes and context information The key fields are the time stamp in order to correlate th...

Страница 74: ...e information in this log you can determine how to troubleshoot errors To retrieve Hard log information from the front panel 5 1 From the front panel LCD scroll to Diagnostics and then press Enter The Diagnostics submenu displays 2 From the Diagnostics submenu scroll to Error Logs and then press Enter The Error Log submenu displays 3 From the Error Logs submenu scroll to Hard and then press Enter ...

Страница 75: ...ffffff 0001 2001 Jun 27 17 24 08 036 Error c02f0223 Context 4802 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 0002 2001 Jun 27 17 38 19 777 Error 002f0222 Context 4802 00000000 65460621 00610004 ffffffff ffffffff ff741e03 0075ff63 0566063f 007f0000 ffffffff ffffffff ffffffff ffffffff 0003 2001 Jun 27 17 38 21 812 Error c02f022...

Страница 76: ...ding an action for when the development team is working on enhancements If the value is nonzero the autoloader must reboot in order to recover from the event The reboot happens automatically Task ID 5 Task ID defines what firmware task was being performed at the time of the event Bits 31 30 Bits 29 28 Bits 27 24 Bits 23 20 Bits 19 16 Bits 15 12 Bits 11 8 Bits 7 4 Bits 3 0 Recovery Action Task ID E...

Страница 77: ...Actions 08 Bar Code Reader 09 Front Panel 0A IP 0B Diagnostic 0C Error 0D Code Update 0E ADI 0F Drive Manager Timer 11 HTTP 12 SNTP 20 Idle 3E Watch Dog Timer 3F Un handle Interrupt Error Description Suggested Actions 00 25 General Software flags Check for a Hard Error log If an error displays in the Hard Error log power cycle the autoloader and run the Loader Health Check test Check www quantum c...

Страница 78: ...eat checks after power cycle If all previous steps fail contact customer support 29 Invalid Element Check the host device driver Check the host application Power cycle the autoloader Repeat checks after power cycle If all previous steps fail contact customer support 2A Invalid Element Status Check the host device driver Check the host application Power cycle the autoloader Repeat checks after powe...

Страница 79: ...still logging errors contact customer support If the drive is logging tray a different piece of media If the drive fails with two different pieces of media contact customer support 3B Drive Hardware Err 3C Drive Needs Cleaning 3D Drive Error Check the Drive Log Sense for drive errors If the drive is still logging errors contact customer support If the drive is logging tray a different piece of med...

Страница 80: ...azine blank try a second one if possible If all previous steps fail contact customer support 4C Over Temp Verify that the temperature of the autoloader inlet air is within specifications Clear debris from any opening of the autoloader both in front and in the back Verify that both fans are working If fans are bad contact customer support 60 69 Internal communications events Power cycle If the prev...

Страница 81: ... cartridge and it was ejected Power cycle the autoloader If the error continues contact customer support A6 Source Magazine Missing Verify that the magazine is installed correctly into the autoloader Remove and reinsert the magazine again Try a second magazine if possible Power cycle the autoloader If the error continues contact customer support A7 Mailslot full Verify that the magazine is install...

Страница 82: ...the mailslot is fully closed Verify that there is no debris in the mailslot opening A9 Picker Full Look in the front of the autoloader and confirm that the picker is full Run the Loader Health Check test If all previous steps fail contact customer support AA Picker Cartridge Sensor Error Look in the front of the autoloader and confirm the picker is full Run the Loader Health Check test If all prev...

Страница 83: ...port C0 Unknown Motor Error Run the Loader Health Check test Power cycle the autoloader If all previous steps fail contact customer support D0 Magazine Solenoid Bad Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Verify that the magazine slides freely and clicks and locks into place Power cycle the autoloader Tr...

Страница 84: ...e magazine may be bad or the sensor to detect the flags may have a problem Check the Task ID in the Hard Error log to determine if the problem is the right or the left magazine Remove and reinsert the magazine Try a different magazine if possible Make sure that the sensor is not blocked by debris Power cycle the autoloader If all previous steps fail contact customer support DF Jammed Cartridge Che...

Страница 85: ...ems with the autoloader the POST is a good method to determine if any major parts are malfunctioning The autoloader recognizes when the drive or autoloader is executing host commands and will respond appropriately to prevent application failures A diagnostic command issued between host application commands may not be recognized appropriately resulting in a failed application Table 11 POST Descript...

Страница 86: ...rking properly the message System Ready and the current configuration display after the POST completes successfully If the autoloader is not working properly error messages display on the front panel see Autoloader Troubleshooting on page 58 Code Chksum Verifies the Flash image checksum EERom Checks the EERom area and verifies the checksums PLL Clock Tests that the microprocessor s PLL is synchron...

Страница 87: ...r the password you will be prompted to enter the password when you attempt to perform a diagnostic test To enter an Administrator password 1 From any menu click the Commands heading The Commands screen displays 2 On the Command submenu scroll to Enter Password and then press Enter 3 On the Enter Password submenu scroll to Administrator and then press Enter The Login screen displays with a row of a...

Страница 88: ... Test from the front panel 1 While the diagnostic test you wish to stop is running press Escape The Diagnostics submenu displays 2 On the submenu scroll to Halt Test and then press Enter User Abort displays 3 Press Enter to return to the Diagnostics submenu Refer to On board Remote Management for any test results To perform a Halt Test from On board Remote Management 1 Select Halt Test from the Di...

Страница 89: ...d by using the Up and Down scroll arrows to select each digit and then press Enter to move to the next digit To move to the previous digit press Escape When you have entered the entire six digit password you will be asked to press Enter one more time to submit the password If the password is incorrect you will be asked to re enter it using the same procedure Otherwise you will be returned to the D...

Страница 90: ...r and connect to the autoloader The On board Remote Management main menu displays 2 Click the Diagnostics heading A login window displays 3 Type an Administrator user name and a password and then click Enter The Diagnostics submenu displays 4 Select the test you wish to perform from the Diagnostics drop down menu and then click Start Test The selected diagnostic test runs While the test is running...

Страница 91: ...rom the unit 2 Power off the autoloader via the front panel 3 Remove the power and Ethernet cables from the autoloader Removing the Autoloader from a Rack 5 To remove the autoloader from a rack 1 Loosen the four screws that connect the two support brackets to the two autoloader brackets 2 Loosen the four screws on the front of the autoloader that attach the two front tabs support brackets to the f...

Страница 92: ...king pieces the accessory kit box or the filler tube if your autoloader did not come with an accessory kit box and the antistatic bag You will also need packing tape 1 Place the antistatic bag over the autoloader 2 Place one of the foam endcaps onto one side of the autoloader Place the second foam insert onto the other side of the autoloader and make sure the pieces fit snugly onto the autoloader ...

Страница 93: ...uide 79 Appendix A ASpecifications This appendix provides specifications for the SuperLoader 3A Series autoloader equipped with an A Series tape drive SuperLoader 3A Series Autoloader A Series SDLT 600A Tape Drive A Series LTO 3A Tape Drive ...

Страница 94: ...ngth 75 46 cm 29 71 in Package Weight without media 22 7 kg 50 lb Footprint 0 32 square meters 3 4 square feet Drive Type 1 Quantum A Series tape drive MCBF 400 000 cycles Typical cycle time 40 seconds One cycle consists of moving a cartridge from the tape drive to a magazine slot selecting another magazine slot and then moving the cartridge back to the tape drive It does not include the time that...

Страница 95: ...Bulb Operating 10º to 35ºC Nonoperating 40ºC to 65ºC Temperature Variation Operating 10ºC per hour Nonoperating 20ºC per hour Humidity Operating 20 to 80 noncondensing Nonoperating 10 to 90 noncondensing Gradient 10 per hour without condensation Wet Bulb Operating 26ºC max Nonoperating 29ºC max Altitude Operating 153 m to 3048 m Nonoperating 153 m to 12192 m ...

Страница 96: ...urrent 60 Hz system 4 0 A RMS for 115 VAC 50 Hz system 2 0 A RMS for 230 VAC Operating Swept Sine Vibration 5 500 Hz 0 25 G 0 254 mm 0 01 in to smooth crossover 1 8ve min X Y Z axes Random Vibration 0 25 Grms 5 500 Hz X Y Z axes Non Operating Swept Sine Vibration 5 500 Hz 0 75 G 0 52 mm 0 02 in to smooth crossover 1 8ve min X Y Z axes Random Vibration 1 06 Grms 5 500 Hz X Y Z axes Operating 3 G 5 ...

Страница 97: ...sed 2 1 typical 259 2 GB hr Burst transfer rate 160 MB s Average access time 79 seconds from BOT Loading time to BOT for previously written tape 40 seconds maximum Unloading time from BOT 20 seconds maximum Interface type Gigabit Ethernet GigE Media Type Capacity SDLT II storage capacity 4 7 TB noncompressed with 16 cartridges 9 4 TB 2 1 typical compression with 16 cartridges Characteristic SDLT I...

Страница 98: ...tridge dimensions 105 6 x 105 3 x 25 4 mm 4 16 x 4 15 x 1 0 in Read compatibility SDLT I SDLT II Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in either direction SDLT Cleaning cartridge life 15 uses Characteristic SDLT II ...

Страница 99: ...LTO Ultrium 3 media Noncompressed mode 68 MB s Compressed 2 1 typical 136 MB s Burst transfer rate 160 MB s maximum native Average access time 58 seconds from BOT Loading time to BOT for previously written tape 75 seconds maximum Unloading time from BOT 30 seconds maximum Interface type Gigabit Ethernet GigE Media Type Capacity LTO Ultrium 3 storage capacity 6 4 TB with 16 cartridges 12 8 TB 2 1 t...

Страница 100: ...formatted servo written metal particle Tape length 680 m 2230 9 ft Cartridge dimensions 102 x 105 4 x 21 5 mm 4 x 4 15 x 85 in Read compatibility LTO Ultrium 1 LTO Ultrium 2 LTO Ultrium 3 Write compatibility LTO Ultrium 2 LTO Ultrium 3 Shelf life 30 years with 10 loss in demagnetization 20 C 40 RH noncondensing Cartridge life 1 000 000 passes any point on the tape passing the recording head in eit...

Страница 101: ...ed in accordance with the instruction manual may cause harmful interference to radio communications Any changes or modifications made to this equipment may void the user s authority to operate this equipment Operation of this equipment in a residential area may cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the int...

Страница 102: ...tum SuperLoader 3A Series User s Guide 88 Taiwan Statement Japan Notice Canadian Notice Avis Canadien This Class A digital apparatus complies with Canadian ICES 003 Cet appareil numérique de la classe A est conforme à la norme Canadian Notice Avis Canadien ...

Страница 103: ...rouilleur du Canada European Union Notice Products with the CE Marking comply with both the EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and its amendment 93 68 EECD issued by the Commission of the European Community Compliance with these directives implies conformity to the following European Norms in brackets are the equivalent international standards EN55022 CISPR 22 Electro...

Страница 104: ... containers until they arrive at static free workstations Place parts on a grounded surface before removing them from their containers Avoid touching pins leads or circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding Methods There are several methods for grounding Use one or more of the following methods when handling or installing electrostatic se...

Страница 105: ... the following Web site at http qcare quantum com Disposal of Electrical and Electronic Equipment This symbol on the product or on its packaging indicates that this product should not be disposed of with your other waste Instead it should be handed over to a designated collection point for the recycling of electrical and electronic equipment The separate collection and recycling of your waste equi...

Страница 106: ...d archiving The removal of data from the computer system on to secondary storage media that is safely stored away autoloader A robot that includes one tape drive and one or more magazines of tape cartridges Autoloaders are used for unattended data backup A V A V or Audio Video is a generic term used to describe products and services associated with audio and video B backup A copy of a file directo...

Страница 107: ...ral device C cache Specialized RAM used as a buffer between a fast CPU or I O channel and storage which has a relatively slow access time for example cartridge or diskette to avoid slowing down the former CE Council of Europe CFR Code of Federal Regulations United States CSA Canadian Standards Association also known as CSA International compressed capacity Capacity after data has been processed to...

Страница 108: ... manage tape storage environments domain A group of computers programs and devices on a network administered as a unit with common procedures and rules for use by a specific group of users A user logs on to the domain to gain access to the resources E ECC Error Correction Code also known as Error Checking and Correction The incorporation of extra parity bits in transmitted data in order to detect ...

Страница 109: ...on Code See EDC ESD An Electrostatic Discharge is a sudden flow of electric current through a material that is normally an insulator Ethernet a local area network LAN protocol using high speed communications EU European Union F FCC Federal Communications Commission A United States agency responsible for enforcing communications related regulations stating how much radiation computers and other ele...

Страница 110: ...l space of a 5 25 inch 133 35 mm drive hard error A data error that persists when the tape is reread usually caused by defects in the physical surface Hierarchical Storage Management HSM A method of storing massive amounts of data in tape libraries that allows for easy and rapid recall of the material Due to the lowering cost of disk drives HSM has yet to reach its full potential HiFN An ASIC Appl...

Страница 111: ...ISO The International Organization for Standardization is an international non governmental standard setting body made up of representatives from national standards bodies ISV Independent Software Vendor K KB Kilobyte A unit of measure consisting of 1 024 bytes kHz Kilohertz A measurement of frequency that equals 1000 Hz L LAN Local Area Network A computer network covering a relatively small area ...

Страница 112: ...ycles Between Failures This is average cycle count between possible failures A cycle is the movement of a cartridge from the tape drive to a magazine slot and the selection of another cartridge and moving that cartridge back to the drive MHz MegaHertz A measurement of frequency in millions of cycles per second microsecond μs One millionth of a second 000001 sec millisecond ms One thousandth of a s...

Страница 113: ...ssibilities for building the material packages overwrite To write data on top of existing data thus erasing the original data P parity A method of generating redundant information that can be used to detect errors in stored or transmitted data peak transfer rate The maximum speed with which information moves inside a tape drive or between drive and host Usually measured in megabytes per second per...

Страница 114: ...tave Solomon at MIT s lincoln Laboratory in the 1960s First used to check the accuracy of data received from the Voyager spacecraft restore To replace data on the hard drive with data obtained from another media device RoHS Restrictions on Hazardous Substances is an EU directive that restricts and in some cases bans the use of certain compounds in the manufacture of electronic equipment RoHS manda...

Страница 115: ...an sustain without damage Operating and non operating shock levels are usually specified separately SITE This command is used for site specific commands Compliant to FTP norm SMTP Simple Mail Transfer Protocol An e mail protocol on the Internet that defines the message format and the message transfer agent SNMP Simple Network Management Protocol A protocol that monitors and controls a network SNTP...

Страница 116: ...ies is a testing laboratory which develops standards for consumer products chiefly dealing with product safety unformatted capacity The total number of usable byes on the media including the space that will be required later to record location boundary definitions and timing information See also native capacity URL Uniform Resource Locator The address of a site on the Internet V VCCI Voluntary Con...

Страница 117: ...E and create sustainable development programs to design more easily reusable and recyclable products WORM Write Once Read Many An optical disk technology that allows the drive to store and read back data but prevents the drive from erasing information once it has been written write protected Files or media that cannot be changed Use write protection when you want to protect data from being changed...

Страница 118: ...8 cartridges ejecting single 20 inserting single 18 moving single 19 using 16 Change mode setting front panel 14 cleaning tape On board Remote Management 36 Client Authorization Control 41 Client Overlap Control 42 compression 30 On board Remote Management 35 Configuration Page system operations 35 contact Quantum xii customer support xii before contacting 54 D data compression 30 diagnostics ente...

Страница 119: ...er 12 viewing status 26 function keys operators panel 16 G grounding methods 90 H Hard Error log On board Remote Management 60 I identification On board Remote Management 46 inserting single cartridge 18 installation magazines 24 inventory On board Remote Management 48 running 30 IP address setting front panel 9 IP gateway setting front panel 11 J Japan Notice 88 L Library Operations Page On board...

Страница 120: ...regulatory Canadian Notice Avis Canadien 88 European Union Notice 89 FCC Statement 87 grounding methods 90 Japan Notice 88 Taiwan Statement 88 S safety grounding methods 90 security options On board Remote Management 40 setting front panel 14 Set to Home On board Remote Management 48 SNMP server setting front panel 11 SNTP server setting front panel 12 Soft logs 58 specifications autoloader enviro...

Страница 121: ...ting front panel 12 troubleshooting autoloader 58 Hard Log 60 POST 71 U Updates Page On board Remote Management 43 V viewing element status front panel 27 Ethernet information front panel 29 firmware version 27 tape drive status front panel 28 tape drive version front panel 29 W warranty see also www quantum com ...

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