Chapter 5 Troubleshooting
Autoloader Troubleshooting
Quantum SuperLoader 3A Series User’s Guide
60
Retrieving the Hard Log
5
Partial information from the
Hard Log
can be retrieved from the front
panel. The front panel displays only the most important information.
You can retrieve complete
Hard Log
information through On-board
Remote Management.
Whenever the autoloader generates a
Hard Log
, On-board Remote
Management automatically displays the log information. For front panel
retrieval, you must request the information.
By interpreting the information in this log, you can determine how to
troubleshoot errors.
To retrieve Hard log information from the front panel:
5
1
From the front panel LCD, scroll to
Diagnostics
, and then press
Enter
.
The
Diagnostics
submenu displays.
2
From the
Diagnostics
submenu, scroll to
Error Logs
, and then press
Enter
. The
Error Log
submenu displays.
3
From the
Error Logs
submenu, scroll to
Hard
, and then press
Enter
.
The log information displays.
To retrieve Hard log information from On-board Remote
Management:
5
1
From any screen, click the
Diagnostics
heading. The
Diagnostics
screen displays.
2
Click
View Logs
.
3
If you want to save logs to your hard drive, click
Save Logs
. If you
save a log to a file, you must select a destination folder within 60
seconds.
