PolyVision
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Appendix 3: Using the TS Wireless option (IR)
Troubleshooting the TS wireless (IR) option
Problem
Cause
Solution
Both transceiver lights
are GREEN, but your
software says
communication has
been lost.
One or both ends of
the serial cable is
unplugged.
1
Check the serial
connections at both board
and computer.
2
Some computers have
multiple serial ports. Your
whiteboard software may be
trying to use a different serial
port that the one your
transceiver is connected to.
Try connecting to a different
serial port.
3
Try disabling other software
that may be using the same
com port, such as Palm
HotSync.
One transceiver light is
GREEN and the other
is AMBER.
1
The transceiver with
the AMBER light is
shadowed.
Move the AMBER transceiver
away from any tall or
overhanging objects such as
computer monitors.
2
The transceiver with
the GREEN light is
blocked.
Reposition the GREEN
transceiver away from any tall
or overhanging objects. If the
board side transceiver is
GREEN look for objects
hanging from the ceiling above
and in front of the transceiver
such as drapes or signs.
Both transceiver lights
are AMBER.
The transceivers are
too far apart or are
shaded from one
another.
1
Move the transceivers closer
together.
2
Move the transceivers out
from under any overhanging
objects.
3
Move the transceivers away
from tall, wide objects that
are between the two
transceivers.
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