Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Name
Description
geographic region. In other words, a default schedule is the working time added at the
Organization unit or Bucket level, which is inherited by the child resources.
A default schedule is displayed with a darker color on the calendar, and an individual
schedule is displayed with a lighter color.
End date
The date on which the new work schedule or shift ends. Click No date specified to
apply it for an indefinite time.
Comment
Enter any comments that you wish to provide, for example, the reason for changing the
schedule.
4.
To add the details of on-call for the resource, click On-Call and update these fields:
Name
Description
On-Call Schedule
The field that specifies that the resource is on call. When you select an on-call shift, the
on-call color coded icon that is attached to the shift appears. When you add this shift
to a resource, this icon is displayed on the Dispatch Console, Manage, Calendar, and
Resource Calendar pages, and on the resource avatar. Select On-Call. An On-Call shift
visually shows the resources that are available to be contacted outside a regular working
shift. If you have not activated an On-Call shift, it is not suitable for activity assignment
- either manually or in routing optimization, and is not used in capacity calculations.
However, when you activate an on-call shift, activities can be assigned to the resource.
End Date, Repeat
If you are adding the shift for a short duration, say 5 days, enter the number in the
Repeat field. The value in End Date is automatically adjusted. If you are adding the shift
for a long duration, say a month, click the calendar in the End Date field and select the
end date. The number of days is automatically calculated and displayed in the Repeat
field. The dates between which the shift is applicable is also displayed.
5.
Click Submit.
Add Working Time to a Calendar
Working time differs from shifts in that it represents start and stop times that may differ from the pre-defined shifts.
Use working time when resources work a different number of hours than they normally do or when they work at a
different time of the day than the other resources.
1.
Click the hamburger icon and click Calendars.
The calendar appears for the resources in your group or bucket.
2.
For the resource for which you want to modify the calendar, click the shift for the required date.
The modify calendar dialog box appears for the selected resource and date.
3.
Fill up these fields:
Field name
Action
Schedule
Select Custom Working Time from the drop-down list.
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