Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
View the Resource History
Oracle Field Service saves the history of the changes made to resources such as change in location or work zone. You
can view, filter, sort, and export the list of such changes.
1.
Open the Resource Info page from the Manage, Dispatch Console, or Resources page.
2.
Click the stack icon and then click Resource History.
The Resource History page displays the Action, Value, Action Time, and User columns.
3.
Click the Action, Action Time, or User column to filter and sort the history.
4.
Click Export to export the history to a comma separated value (.CSV) file.
Change the Resource Type of a Field Resource
Sometimes, you may have to change a field resource to a dispatcher or manager. When you do this, the resource
becomes inactive and a user is created.
1.
Click the hamburger icon and then click Resources.
2.
Type the resource name for which you want to change the Resource Type in the Search field.
The matching results appear.
3.
Click the required resource name.
The Resource Info page appears, with all the details of the resource.
4.
Click the stack icon and then click Edit.
The Edit Resource page appears.
5.
In the Resource Type field, select Manager/Dispatcher/Admin.
6.
Click Submit.
The resource becomes inactive, and a user is created.
Change the Resource Type of a Manager, a Dispatcher, or an
Administrator
Sometimes, you may have to change a Manager, a Dispatcher, or an Administrator to a field resource. When you do this,
the field resource is created and the Manager, Dispatcher, or Administrator is not available anymore.
1.
Click the hamburger icon and then click Resources.
2.
Type the resource name for which you want to change the Resource Type in the Search field.
3.
In the search results, click the required resource name.
4.
On the Resource Info page, click the stack icon and then click Edit.
5.
In the Resource Type field, select a field resource.
6.
Click Submit.
The field resource is created and the Manager, Dispatcher, or Administrator is not available anymore on the
Resources page.
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