Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
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If there is a single activity that has a duration between 70% and 100% of ½ of the day, it is shown as ½ of
the day activity, as a solid bar.
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If there is a single activity that has a duration between 70% and 100% of ¾ of the day, it is shown as 3/4th
of the day activity, as a solid bar.
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If there is a single activity that has a duration between 70% and 100% of the day, it is shown as the whole
day activity, as a solid bar.
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Otherwise the activity is shown as a part of a striped bar.
For example: Suppose that a work day for a technician starts at 8:00 AM and the work day duration is 8 hours. In this
case, the activities starting at 8:00 AM and finishing at 10:00 AM (2h = 1/4 of the work day duration), starting at 10:00
AM and finishing at 2:00 PM (4h = 1/2 of the work day duration), or starting at 10:00 AM and finishing at 4:00 PM (6h
= 3/4 of the work day duration) are shown as single activities. But the activities starting at 9:00 AM and finishing at
10:00 AM (1h = 50% of 1/4th of 8h work day) and starting at 11:00 AM and finishing at 1:30 PM (2.5h is more than 100%
of 1/4th of 8h work day, but less than 70% of 1/2nd of 8h work day) are shown as a multi-activity.
How Activity Labels and On-Call Shift Icons are Displayed
Your administrator must configure the labels on the Configuration > Screen configuration > Application screens >
Activity time view label page. These are the guidelines based on which the activity labels and on-call shift icons
display.
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Single activities and segmentable activities are now shown with the corresponding labels. If a segmentable
activity is shown as two or more segments, you can highlight all the segments by pointing to one of the
segments.
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When multiple activities are shown, it is possible that only the first few characters of the label appear. To view
the complete information, click the individual activity hint.
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If there are no activities for a given day, and an on-call shift exists, the on-call shift is shown for the whole width
of the day cell.
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If activities are planned for an on-call shift day, the shift shows as an icon. The icon appears before the
activities, if the shift starts before the last activity for the day ends. The icon appears after the activities, if the
on-call shift starts after the last activity for the day ends.
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When both on-call and activities are shown, the name of the on-call shift may not appear. To view the complete
information of the shift, click the shift hint.
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Let’s say the shift is shown as an icon, or the name of the shift is truncated due to its length. You can click the
shift icon to see the full name of the shift, its start and end time as a tool tip.
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If a resource doesn’t have activities, but has an on-call shift for a given day, the on-call shift icon and the shift
name are shown. If a resource has one or more activities and an on-call shift, the on-call shift is shown only as
an icon.
Configure List View
You can use the List view to get a chronological list of the day’s activities for the selected resource, group, or bucket.
Activities are ordered by estimated start time. Use this view when you want to see both, the daily schedule and the
related details all at once. You can rearrange as well as show and hide the columns in this view. The length of a travel bar
on the List view is based on the 'Continuous traveling time' setting.
1.
Open List view and click the wrench icon in the upper right corner.
The Grid Preferences dialog displays and shows the options configured for your user type.
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