Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
or ended. A blue line appears at the mouse pointer, called the inspect line. The current time reference line is
displayed based on these guidelines:
◦
Time View does not scroll, if the current time reference line is available when a page opens. The visible
part of Time View starts at the start of the day.
◦
Time View scrolls to the right, if the current time reference line is not available when a page opens and
the current time falls within a range of 'start' and 'end' parameters. The visible part of Time View is
scrolled to a position in which the current time reference line is shown at the right side of the page.
◦
Time View does not scroll, if the current time reference line is not available when a page opens and the
current time is later than the 'end' parameter.
•
Activation Time: The orange triangles at the beginning of each shift represent the actual times that resources
activated their routes.
•
Deactivation Time: The orange triangles at the end of each shift represent the actual times that resources
deactivated their routes.
•
Non-working Time: The grey blocks of time at the beginning and end of each route represent the non-working
time based on the hours set in the resource’s calendar.
The colors indicate the status of each activity. Pending (and on time) activities are yellow, while green means that the
activity has started. Pink indicates a risk that the resource will now be late. These colors are consistent from one view to
another as well as on the resource’s mobile device. The colors in the screenshots given here are default colors, you can
change them per your organization’s requirements. Further, you can display the activity status in the activity hint. You
configure the activity hint in the Screen configuration page.
An exclamation mark on a resource silhouette indicates an alert, and the activities in pink are the activities that are in
jeopardy as shown in this screenshot:
Five of the routes shown above include activities that are currently in jeopardy.
In most cases, Oracle Field Service uses the actual travel time reported by technicians. However, sometimes, the
application uses the estimated travel time. The application verifies these conditions to decide whether the estimated
travel time can be used as actual travel time:
•
If an activity has the "Expected idle time" attribute, then whether the actual travel time is greater than the
estimated time.
•
The "Expected idle time" is true, if at least one of these conditions is met:
◦
The activity has a service window AND the activity is assigned (scheduled) to the service window start
time.
◦
The activity has a SLA window AND the activity is assigned (scheduled) to the SLA start time.
◦
There is a finish-to-start, a start-to-start, or a simultaneous link. The start time of this activity depends
on another activity, AND according to this link, ETA is equal to the minimum allowed value.
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