Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Note: For segmentable activities, the Links tab is always visible, regardless of the Support of links feature setting.
If several segments of a segmentable activity have been assigned to multiple resources, the chart shows the name of
the resource to which a particular segment is assigned, as shown in this screenshot:
If the activity or a part of it is non-scheduled, such activity the segment in a different color.
Activity colors on the chart are the same as in Dispatch Console - Time View. You can see only the activities and not
their travel time. Segmentable activitiy segments and activities that are part of the same visit are shown on the chart,
even if there are no other activities linked to a given activity.
Link a Segmentable Activity with a Regular Activity
You can link a segmentable activity with a regular activity, using specific link types such as Simultaneous, Finish to Start,
and Start to Start. You can also see the activity details that show the graphical representation of linked activities such as,
segmentable to regular, regular to segmentable, and regular to regular.
1.
Ensure that you have created the segmentable activity and the regular activity that you want to link.
2.
Open the Activity details page for the segmentable activity for which you want to add a link.
3.
Go to the Activity link tab and click Add link.
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