Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
Display Activity Markers on the Map
You can display activity markers on the map, to differentiate between activities, and to view specific activities such as
activities that are at risk.
1.
To view the markers for non-scheduled activities in the Dispatch Console:
a.
Go to Dispatch Console.
b.
Click a bucket or group in the Resource tree.
c.
Click the Map icon and then select Non-Scheduled or Not Assigned.
2.
To view the markers on the Route map:
a.
Click a bucket or group icon on the Resource tree.
b.
In the hint, click the Route icon.
c.
Click the map icon and then select the Scheduling layer.
Higher priority markers display on the map, when these two conditions satisfy:
•
There are many activities in the same location, or activities are displayed in a clustered location.
•
Activities have different map marker priorities.
Markers with different priorities display separately in clustered locations as you zoom in on the map, unless the location
is the same. Activities that are under risk and are displayed as pink markers have higher priority than normal activities
with configured markers. When an activity has no resolved coordinates, then it is marked with a crossed bubble in the
right panel.
Distinguish Between Non-Scheduled and Not Assigned Activity Map Markers
The Dispatch Console Map displays both, non-scheduled and not assigned activities with map markers.
It can be difficult for you to distinguish one from the other. So, the best practice is to configure different
markers for non-scheduled and not assigned activities. For this, create a filter and use the 'Activity scheduled?
[is_activity_scheduled]' property for the filter condition. You can configure it as a single condition or in combination with
another condition.
Resource Track Highlighting
You can analyze a resource track in the Map View by viewing the route between resources and by highlighting a specific
part of a track. When you hover over a breadcrumb on the map, the application highlights the part of the track that
contains the selected breadcrumb. When you hover over any activity marker on the map, the application highlights the
track between the previous and selected activities and mutes the non-related tracks. This lets you see the track between
two locations.
Note: If your organization has enabled the Limit location gathering to installed Android or iOS applications
setting on the Configuration > User Types General tab, then the locations are gathered only from the installed app.
If the field resource has logged in through Core Application on a browser, the location details are not gathered from
that device.
A track is highlighted in these scenarios:
•
When hovering over any activity marker on the map for at least half-a-second, or clicking the activity icon on
the right panel:
◦
The part of the track between the previous and selected activities is highlighted.
◦
The selected and previous activity markers are highlighted.
◦
The remaining activity markers and breadcrumbs are grayed out.
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