Oracle 21C, Руководство пользователя

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Oracle Field Service
Using Core Application
Chapter 2
Dispatcher Activities
If you have selected the Support of work zones, Support of work skills, and Support of preferred resources options for
the segmentable activity type, they will be determined for all activities of such type. The work zone, work skills, and
preferred resources are determined for the entire segmentable activity and retrieved for each segment on demand. The
same work zone, the set of work skills, and the same preferred resources are applied to all segments.
Travel time calculation
If you have selected the ‘Calculate travel’ option for a segmentable activity, then the travel time is calculated for all the
segments. The calculation logic and usage for statistical purposes is the same as that for single-day activities.
Support of inventory and required inventory
Any inventory added to a segmentable activity is added for the entire activity. Each segment shows the same set
of inventory. Any inventory action (install, deinstall, add, and so on) can only be performed on a specific segment.
However, these operations will update the inventory list for the entire segmentable activity and, consequently, the
inventory list shown for all other segments. Similarly, any required inventory is also assigned to the segmentable activity
rather than its segments. The same required inventory is shown for all segments. All required inventory actions are
performed for the segmentable activity and update the required inventory list for all segments. Note: Required inventory
added to a segmentable activity sets no assignment restrictions. No alerts are shown when the resource’s inventory
does not match the required inventory.
Capacity management and routing
segmentable activities are not included in capacity and quota calculation. No capacity categories are calculated for
segmentable activities and neither are they included in the Used values. However, segments of segmentable activities
are added to the Other activities value, therefore, the capacity is still consumed. Also, they are included in the start-time
statistics. Segmentable activities can be assigned manually or through Immediate Routing plans. These rules apply for
Quota Management:
• Segmentable activities are handled as "internal" activities.
• Segmentable activities cannot be booked with the "get_capacity" function. This function doesn't calculate
capacity categories for such activities.
• Segmentable activities are not included in the Used quota values on the Quota view. Instead, they are added to
Other activities.
Activity links
If you have selected the Support of links option for the segmentable activity type, you can link it with other activities.
When you create a link to a segmentable activity, the link is always made to the entire activity and never to a particular
segment. Therefore, not all types of activity links can be used for segmentable activities. Links defining the sequence
of activities make no sense with segmentable activities which can be split between different days and resources,
when their separate segments are moved, rescheduled, canceled, and placed in the non-scheduled pool. segmentable
activities can be linked to other activities on the basis of assignment constraints defining whether activities must be
assigned to the same resource, or to different resources. You must create the link template for segmentable activities
using the Related link type. If you have selected a different link type, the error message, ‘Unable to create link of this
type for segmentable activity.’ is displayed. If a segmentable activity is linked to another activity, an alert informing of
the existing link appears as follows:
• Manage—in the Links tab of the Activity details page
• Manage—in the Move confirmation dialog
• Installed App—on the Linked activities page
The link data displayed for a particular segment relates to the entire segmentable activity. Adding or deleting a link for a
segment actually adds or deletes a link for the entire activity.
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