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Contents     vii

101–1386–001

Edition 2

6.  TROUBLESHOOTING

Overview

6-1

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Solving System-Manager-Terminal Problems

6-1

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Checking the Cables and System Manager 
Terminal Parameters

6-2

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Replacing System Manager Terminals

6-3

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Solving Printer Problems

6-4

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General Printing Problems

6-4

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Epson FX-870 Printing Problems

6-4

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Figures

1-1.

A System Manager Terminal Connected to a Server and a Printer

1-2

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2-1.

CCF Card Port Configuration for the Octel Overture 250

2-4

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2-2.

Main Distribution Board Port Configuration for the 
Octel Overture 350

2-5

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2-3.

TERMINAL SELECTION OPTIONS Menu

2-7

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4-1.

Modem Connections Using a Remote Terminal

4-3

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4-2.

Modem Connections Using a Remote PC

4-4

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4-3.

VP Modem Configuration

4-8

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4-4.

Modem Connector on the Octel Overture 250 CCF Card

4-10

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4-5.

Modem Connectors on the Octel Overture 350 Main 
Distribution Board

4-12

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4-6.

Remote SMT Modem Configuration

4-16

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5-1.

J25 Connector on the Octel Overture 350 Main Distribution Board

5-3

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Tables

2-1.

Cable Requirements

2-2

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3-1.

Serial Interface Cable Requirements

3-2

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4-1.

VP-Modem Command Descriptions

4-8

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Содержание Overture 250

Страница 1: ...Peripheral Equipment Manual Edition 2 September 1997 101 1386 001 Octel Communications Corporation 1001 Murphy Ranch Road Milpitas CA 95035 7912 408 324 2000...

Страница 2: ...com Copyrighte 1997 by Octel Communications Corporation 1001 Murphy Ranch Road Milpitas California 95035 7912 All rights reserved No part of this book may be reproduced in any form without written per...

Страница 3: ...s described below Chapter 1 Understanding Terminals and Printers Provides information about how to use system manager terminals and printers Chapter 2 Setting Up System Manager Terminals Provides inst...

Страница 4: ...ntions are used Bold italics Used for keys names field names field values printer buttons and text you must type Italics Used for the titles of books and for emphasis Related Documentation For informa...

Страница 5: ...guration 1 4 The Terminal Keyboard 1 4 Using Printers 1 4 2 SETTING UP SYSTEM MANAGER TERMINALS Overview 2 1 Meeting Cable Requirements 2 1 Connecting the Terminal to the Server 2 2 Configuring The Te...

Страница 6: ...ote PC 4 6 Configuring and Connecting the VP Modem 4 7 Configuring the VP Modem 4 7 Connecting the VP Modem to the Octel Overture 250 Server 4 9 Connecting the VP Modem to the Octel Overture 350 Serve...

Страница 7: ...tel Overture 250 2 4 2 2 Main Distribution Board Port Configuration for the Octel Overture 350 2 5 2 3 TERMINAL SELECTION OPTIONS Menu 2 7 4 1 Modem Connections Using a Remote Terminal 4 3 4 2 Modem C...

Страница 8: ...d to the server An optional printer can also be connected to the SMT System managers use SMTs to access the server menus to perform the following administrative tasks Setting up and controlling the Ar...

Страница 9: ...e Remote Diagnostic Administrative Center section page 1 3 for a description of each type of SMT The Primary System Manager Terminal The primary SMT is for use by the system manager For a direct conne...

Страница 10: ...4425 5425 or DEC VT100 VT102 VT220 terminal emulation Remote Diagnostic Administrative Center Customers can purchase Octel s proprietary modem P N 010 3600 000 or any other modem that supports the V 2...

Страница 11: ...nfiguration also improves the speed of on screen entry The Terminal Keyboard System managers use the terminal keyboard to enter information in the server menus For information about the keyboard for y...

Страница 12: ...types of terminals will also function Wyse 50 or HP 700 43 AT T teletype 4425 5425 DEC VT102 220 If you are using a terminal other than the one shipped by Octel you might need to make some changes to...

Страница 13: ...l Sensitive components might be damaged Save all packing materials in case the terminal must be reshipped or relocated For specific instructions about unpacking the terminal refer to the manufacturer...

Страница 14: ...tor on the main distribution board Remove the null modem adapter from the end of the SMT cable A secondary SMT Cable to connector J43 J44 or J46 using a null modem connector 9 Close the server cabinet...

Страница 15: ...SYNC 2 MODEM 000229 CPU CHANNEL FUNCTION 4 3 1 2 PRIMARY SMT SECONDARY SMT SECONDARY SMT SECONDARY SMT Defined in menu 6 3 CCF CARD PWR RST SA YEL IN DS3 DS4 DS5 ERR NSA OOS RED OUT 0DS 1DS 2DS TEMP C...

Страница 16: ...46 J47 J48 J49 J50 S2 S1 SECONDARY SMT CPU CHANNEL 2 SECONDARY SMT CPU CHANNEL 1 SECONDARY SMT CPU CHANNEL 3 PRIMARY SMT CPU CHANNEL 4 REMOTE DIAGNOSTICS VIEW A VIEW A REAR OF OCTEL OVERTURE 350 Figur...

Страница 17: ...g Columns Enhance Mode Block End Auto Scroll Block Mode Protect Mode Baud Rate Data Bits Parity Stop Bits Communications Rcv Handshaking Xmt Handshaking 80 Off Us Cr on Character Off 1200 or 9600 mode...

Страница 18: ...e following values then press Return 1 if the terminal is an HP 700 43 or Wyse 50 2 if the terminal is an AT T 4425 or 5425 3 if the terminal is a DEC VT102 or VT220 Note The Wyse 55ES terminal shippe...

Страница 19: ...turn Refer to Figure 2 1 or Figure 2 2 for the appropriate CPU channel associations for your server 5 In the Channel Type field for the Octel Overture 250 type one of the following values then press R...

Страница 20: ...ter the boot command type A to boot the server into normal operation 11 Verify that the server is operational and the CPU channels are active a Log on to the server using the system manager password b...

Страница 21: ...re 250 and 350 servers Any of the following printers can also be used Fujitsu DL1250 Fujitsu DL1200 Fujitsu DX2100 and DX2300 Okidata ML320 AT T Mannesmann Tally MT290 Before setting up your printer r...

Страница 22: ...n 50 feet 15 2 m long Refer to Table 3 1 for the correct cable Table 3 1 Serial Interface Cable Requirements Terminal Required Cable HP 700 43 Wyse 55ES DEC VT102 or VT220 P N 057 1149 000 P N 058 108...

Страница 23: ...e of modems and how they are connected before using this chapter Three types of modems are discussed in this chapter The VP modem is the modem connected to the server The SMT modem is the modem connec...

Страница 24: ...of the SMT port Checking the Major Tasks Refer to the following checklist for the major tasks required for setting up a remote terminal or PC for remote system management This checklist points you to...

Страница 25: ...rminal connection Figure 4 1 shows the connections when a remote terminal is used Figure 4 2 shows the connections when a remote PC is used SERVER VP MODEM TELEPHONE LOCAL SMT TELEPHONE WYSE 55 OR HP...

Страница 26: ...al Equipment 101 1386 001 Edition 2 SERVER VP MODEM TELEPHONE LOCAL SMT TELEPHONE WYSE 50 OR HP 700 43 PC MODEM TELEPHONE REMOTE PC TELEPHONE OPTIONAL LINE JACK JACK Figure 4 2 Modem Connections Using...

Страница 27: ...nt The following three sections provide lists of components needed to connect modems to the server and to a remote terminal or PC The customer must supply all of these components If the server has alr...

Страница 28: ...700 43 DEC VT100 VT102 VT220 and AT T 4425 5425 terminals Most terminal emulation programs also support terminal emulation for the the DEC VT100 family Only connections to the Wyse 55ES are described...

Страница 29: ...efore you connect the VP modem to the server configure the modem from any terminal or PC as follows 1 Connect the modem to any terminal or PC using the appropriate cable 2 Configure the terminal or PC...

Страница 30: ...rier detect D0 Ignore status of DTR S0 1 Set modem to answer after 1 ring S37 9 Set DCE speed to 9600 K0 Disable local flow control Y0 Set user profile 0 as power on configuration W0 Write current con...

Страница 31: ...connector on the combination CPU file CCF card Refer to Figure 4 4 for the location of the connector 2 Connect the other end of the modem cable to the RS 232 connector of the back of the modem Refer...

Страница 32: ...YEL IN 3 4 5 ERR NSA OOS RED OUT 0 1 2 LAN SYNC CONSOLE ASYNC 3 ASYNC 1 ASYNC 2 MODEM 000229 CPU CHANNEL FUNCTION 4 3 1 2 PRIMARY SMT SECONDARY SMT SECONDARY SMT SECONDARY SMT Defined in menu 6 3 OCTE...

Страница 33: ...nnect one end of the SMT cable to the other end of the null modem connector 3 Connect the other end of the SMT cable to J43 J44 or J46 on the main distribution board of the server Refer to Figure 4 5...

Страница 34: ...J44 J45 J46 J47 J48 J49 J50 S2 S1 MODEM CONNECTOR CPU CHANNEL 2 CPU CHANNEL 1 CPU CHANNEL 3 VIEW A VIEW A OCTEL OVERTURE 350 MODEM CONNECTOR MODEM CONNECTOR J25 CONNECTOR RDAC Figure 4 5 Modem Connect...

Страница 35: ...e 4 5 for the CPU channel numbers 5 Type 1 in the Channel Type field and press Return 6 In the CPU Baud Rate field type one of the following values then press Return 1 1200 Baud 2 9600 Baud 3 19200 Ba...

Страница 36: ...ou are connecting a modem to a PC skip to the Connecting the PC Modem to a PC section page 4 17 Connecting the SMT Modem to a Remote Terminal Use the following procedure to connect the Boca 14 4Kbps V...

Страница 37: ...configured such as serial port configuration and the serial port number in the communications software The modem connected to the remote terminal can retain the factory default settings or it can be...

Страница 38: ...P modem as follows 1 Turn on the power to the terminal and the modem 2 On the terminal keyboard type ATDT followed by the telephone number of the VP modem for example ATDT5551234 Then press Return If...

Страница 39: ...s should light as you enter the command The modem is now configured to echo the keyboard command If the LEDs light as the command is typed skip to step 7 6 If the RD and SD LEDs do not light as you ty...

Страница 40: ...ber of the VP modem for example ATDT5551212 Then press Return If an access code for an outside line is required such as 9 type ATDT9 5551212 and press Return The comma tells the modem to pause for 2 s...

Страница 41: ...any V 23 compatible modem The RDAC connects to the Octel Overture 350 through a dedicated telephone line to the J25 connector on the server s main distribution board Because Octel s proprietary modem...

Страница 42: ...e main distribution board of the Octel Overture 350 Pin 1 the ring side of the tip and ring has a blue white wire Pin 26 the tip side has a white blue wire Use a hooded 50 pin male Amphenol type conne...

Страница 43: ...blishing an RDAC 5 3 101 1386 001 Edition 2 J43 J44 J45 J46 J47 J48 J49 J50 S2 S1 J25 CONNECTOR VIEW A VIEW A OCTEL OVERTURE 350 Figure 5 1 J25 Connector on the Octel Overture 350 Main Distribution Bo...

Страница 44: ...mary SMT is logged out Call the system manager at the primary SMT location to log out of the Octel Overture 350 If you want to review alarms only the primary SMT does not need to be logged out 2 From...

Страница 45: ...en using the RDAC without a telephone Command Description CRNn Call request plus number to be dialed PRNn Program dial number stored number RLN List stored number s DIC Disregard incoming call CIC Con...

Страница 46: ...ilure indicator INC Incoming call VAL Valid number INV Invalid number CPI Call progress indicator NS Number not stored AB Call aborted NT Answer tone not detected AT Answer tone detected 3 When prompt...

Страница 47: ...port representative Solving System Manager Terminal Problems To diagnose and correct SMT problems do one or more of the following Check the cables and SMT parameters For details refer to the Checking...

Страница 48: ...is attached securely to both the SMT and the power outlet Make sure that the power outlet has power 7 If Lock is displayed on the status line of the screen then the keyboard is locked Press the Break...

Страница 49: ...to the SMT 7 Connect the power cord 8 Turn on power to the SMT 9 Turn on the SMT Listen for an immediate beep which indicates there is power to the SMT 10 Wait for the cursor to be displayed in the up...

Страница 50: ...d with the printer for instructions 7 Confirm that the correct interface cable is connected to the printer Refer to Chapter 3 page 3 2 for the correct cable 8 Confirm that the interface cable is conne...

Страница 51: ...interface requirements 3 2 SMT connecting to server 2 2 to 2 5 requirements 2 1 to 2 2 Call Detail Records program PC CDR 1 3 CCF card card port configuration 2 4 modem connector 4 10 serial channel c...

Страница 52: ...Modem commands C1 4 8 D0 4 8 K0 4 8 W0 4 8 Y0 4 8 AT 4 8 E0 4 8 Q1 4 8 S0 1 4 8 S37 9 4 8 Modems baud rate configurable 1 4 RDAC modem 1 3 components required 4 5 to 4 7 PC modem connection 4 17 to 4...

Страница 53: ...cations 1 3 required components 5 2 using with telephone 5 4 to 5 5 using without telephone 5 5 to 5 6 serial channel configuration 1 4 2 8 to 2 9 4 13 to 4 14 SMT connection 2 2 to 2 5 starting 2 6 t...

Страница 54: ...tion 4 2 Serial channel configuration 1 4 2 8 to 2 9 4 13 to 4 14 Serial interface cable requirements 3 2 Server cabinet distance from SMT 1 2 1 3 2 2 4 1 Setting up printers 3 2 SMT cable requirement...

Страница 55: ...4 5 4 6 RDAC components 5 2 using RDAC 5 4 to 5 5 TERMINAL SELECTION OPTIONS menu 2 7 Testing PC modem connection 4 18 remote SMT modem connection 4 16 to 4 18 Troubleshooting overview 6 1 printer pro...

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