Nortel Meridian Companion, Руководство по установке и обслуживанию

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Troubleshooting Page 173 of 206
Meridian Companion Installation and Maintenance Guide
Troubleshooting a RAD
There are two ways to tell if the RAD is not functioning properly.
• If the Administration Terminal can communicate with the Meridian
Companion system but the remote PC cannot, the problem may be due
to a malfunctioning RAD.
• The techniques described in “TCM Status” on page 132 indicate that the
RAD has failed or that the port is not equipped.
• link is established,
but there is an
overflow tone • WTN module from the
Companion side is disabled or
defective or failed
• Meridian 1 TN or card is
disabled, defective, or has
failed
• ask technical support for
assistance in correcting the
Companion or Meridian 1
problem
• voice quality is
poor • there is a portable telephone or
system problem • try another portable telephone;
if the problem still exists, it is
related to the system (poor
coverage) and should be
reported to technical support;
otherwise, the portable
telephone is defective and
should be replaced
• calls are
frequently
dropped
Table 40 : Troubleshooting portable telephones (continued)
Problem Cause Solution