Nortel Meridian Companion, Руководство по установке и обслуживанию

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Page 172 of 206 Troubleshooting
553-3601-220 Standard 4.00 November 1998
Troubleshooting portable telephone problems
When there is a problem with a portable telephone
1. Make sure the portable telephone is designed to be compatible with
Meridian Companion.
2. Verify that the portable telephone is on and that the battery is not low.
3. Establish a radio connection to get dial tone. (Ensure that the portable
telephone’s twinned desk telephone, if any, is idle.)
4. On a portable, press
Ï
.
The display shows
FEATURE LIST
.
5. Press
”
or
’
until the display shows
Feature request
.
6. Press
SELCT
. The display shows
A-
.
7. Press
° º
. The display shows the number to which the portable
telephone is registered.
8. See Table 40 for a summary of troubleshooting techniques.
Table 40 : Troubleshooting portable telephones
Problem Cause Solution
• no link, phone icon
does not go off
hook
• “connection failed”
message displays
• batteries are defective, not
charged, or not installed
• portable is out of range of all
working Base Stations
• portable telephone is not
registered
• all Base Stations are busy
• wrong system is selected
• replace, charge, or install
batteries
• ask technical support for
assistance
• repeat registration process for
the portable telephone
• retry call or move to another
cell
• link is established,
but there is no dial
tone • telephones are MADN, and the
other telephone is off-hook
• Meridian 1 programming
problem: WTN is enabled but
not configured
• make sure other telephone is
not off-hook
• ask technical support to check
that the Meridian 1 system is
correctly programmed