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Symposium and DMS/MSL-100 Switch Guide 77
April 2004 Configuring the switch
5 Type N and press Enter.
Result: The OPTION prompt appears.
6 Select the VARWRAP option.
Result: The VARWRAP prompt appears.
7 When an agent releases a call, the Variable Wrap feature prevents another
call from being presented to the agent for a specific period of time. You
must select the Variable Wrap feature and define TIMER (the length of the
wrap period, in seconds).
If TIMER is set to a value greater than zero (0), once an active call is
released, the agent is not available to receive any new calls for the length of
time specified.
If TIMER is set to the value zero (0), once the active call is released, the
agent immediately becomes available to receive new calls.
If you do not configure Variable Wrap on the switch, the Release Guard
feature is enabled. Release Guard prevents calls from being presented to
the agent for 1 second after an active call is released.
Result: The FORCING prompt appears.
8 Set FORCING to NONE.
Result: The utility prompts you to save the new agent login ID.
9 Type Y and press Enter.
10 Repeat steps 2 through 9 for each agent login ID that you want to define.
11 To exit from the table, type quit and press Enter.
Configuring agents on the server
After configuring agent logons on the switch, you must configure them on
Symposium Call Center Server. To do so, refer to the Administrator’s Guide. If
you are using the Symposium Call Center Web Client, refer to the Symposium
Call Center Web Client Guide and online Help for detailed instructions.
Note: The agent phonesets configured on the switch must have matching data
configured on Symposium Call Center Server. If, at any time, you edit any of the
data on Symposium Call Center Server, you must reconfigure the resource on
the switch.