Nortel 297-2183-912, Руководство по установке

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28 Symposium Call Center Server
Getting started Standard 1.0
Notes:
1. The switch does not allow agents to press the LOB key while they are in
conference with another agent.
2. The server does not monitor activity codes for DN calls.
Enters more than three LOB codes. Sends all of the entered codes to the
host.
Note: This action is different from the
ACD MIS that reports only the first
three codes.
Enters an LOB code after the caller
hangs up. Waits for a fixed amount of time (2.5
seconds) before tearing the call. If an
agent presses the LOB key during this
interval, it waits for the agent to finish
entering the code, and then sends the
code in a dv-LOB-Event-U message.
Enters an invalid LOB code. Validates all the codes. Accepts only
the codes from ‘000’ through ‘999’
and the special code of ‘***.’ Sends
the dv-LOB-Event-U message only
for the valid codes.
Presses the LOB key twice in quick
succession. Restarts the LOB feature on the
second pressing of the key.
Note: This action is different from
that of Nortel Networks’ PBX
offering for which this action is a
shortcut for the agent to enter the
default code.
Agent actions/events DMS actions