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66 Symposium Call Center Server
Configuring the switch Standard 1.0
Configuring DNs
Introduction
In table DNROUTE, you must configure each of the Controlled Directory
Numbers (CDNs) that Symposium Call Center Server monitors. You must also
configure any ACD-DNs and supplementary DNs that you are using.
In the event that Symposium Call Center Server is unable to handle calls,
ACD-DNs provide a backup call distribution system to route calls.
Note: Supplementary DNs are usually used for 1-800 numbers.
Before you begin
Before configuring DNs, you must perform the following tasks:
!
Log on to the switch from a MAP terminal with a user ID that has the
privilege levels required to change the DNROUTE table.
!
Define the ACD group to which the DNs belong in table ACDGRP (see
“Configuring ACD groups” on page 57).
!
Define the area code (SPA) and exchange (office code) in table
TOFCNAME (see the Translations Guide).
To configure a CDN
1 Edit the DNROUTE table by typing table DNROUTE and pressing Enter.
Result: The > prompt appears.
2 Type add and press Enter.
Result: The AREA prompt appears.
3 Enter the area code for the CDN.
Result: The OFC prompt appears.
4 Enter the office code for the CDN.