Nortel 297-2183-912, Руководство по установке

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126 Symposium Call Center Server
Glossary Standard 1.0
MIB
See Management Information Base.
MLS
See Meridian Link Services.
MSL-100
Meridian Stored Logic 100 switch
music route
A resource installed on the switch that provides music to callers while they wait
for an agent.
N
network interface card
An expansion board that enables a PC to be connected to a local area network
(LAN).
night mode
A skillset state in which the server does not queue incoming calls to the skillset,
and in which all queued calls are given night treatment. A skillset goes into night
mode automatically when the last agent logs off, or the administrator can put it
into night mode manually. See also out-of-service mode, transition mode.
NPA
See Number Plan Area.
Number Plan Area
Area code
O
object linking and embedding
A compound document standard that enables you to create objects with one
application, and then link or embed them in a second application.
ODBC
See Open Database Connectivity.