Nortel 297-2183-912, Руководство по установке

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62 Symposium Call Center Server
Configuring the switch Standard 1.0
22 Type Y to save the TUPLE and press Enter.
23 Repeat steps 2 through 21 for each ACD group of this type that you want to
create.
24 To exit from the table, type quit and press Enter.
Configuring CDNs in controlled and default mode
Table ACDGRP defines an ACD group’s configuration and the options
associated with the group. Table ACDGRP must be changed to add the CDN
option. The CDN option is used to indicate a controlled DN that holds incoming
calls that are routed by Symposium Call Center Server. Also, the default ACD
group and the ICCM_RESP timer are suboptions of the CDN option.
When the CDN is in the CONTROLLED state, the switch does not control the
Audio, Overflow, or Routing for a CDN ACDGRP. Calls in the CDN are
handled by Symposium Call Center Server. The existing ACDGRP fields, such
as ACD Ring Threshold, Priority Promotion, and Forced Night Service, are not
meaningful with an ACDGRP that has the CDN option.
You must ensure that the relevant ACD ring thresholds in the ACD group table
are set to 0. When you set the ACD ring threshold to 0, the system is able to
redirect calls that are not answered quickly enough to another agent. Calls in an
ACD group are based on the ACD routing table on the switch. If you do not set
the ACD ring threshold to 0, the call might be terminated.
The following table shows all of the fields in table ACDGRP and whether the
fields are applicable for a CDN. The fields that are not valid for a CDN
ACDGRP can be datafilled in table ACDGRP, but are not used.
Field name
Brief descriptions
(default value for CDN
ACDGRP) Validity for a
CDN
ACDGRP
CUSTGRP TYPE IS
ACD_RING_THRESHOL
D {0 to 60} Y
ACDRNGTH any valid entry (for
example, OFRT 1) N