Nortel 297-2183-912, Руководство по установке

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Symposium and DMS/MSL-100 Switch Guide 133
April 2004 Glossary
Symposium Web Center Portal
A client/server contact center application that expands contact center e-mail
capabilities to allow agents to view, respond to, and track requests over the
Internet.
Symposium Web Client
A browser-based tool for call center administrators and supervisors used for
managing and configuring a contact center and its users, defining access to data,
and viewing real-time and historical reports. The Sympsoium Web Client
software is installed on an application server. See also application server.
system-defined script
The Master_Script can be customized or deactivated by a user, but cannot be
deleted. This script is the first script executed for every call arriving at the call
center.
T
TAPI
See Telephony Application Program Interface.
TCP/IP
See Transmission Control Protocol/Internet Protocol.
TDM
See Time-Division Multiplex
telephony
The science of translating sound into electrical signals, transmitting them, and
then converting them back to sound. The term is used frequently to refer to
computer hardware and software that perform functions traditionally performed
by telephone equipment.
Telephony Application Program Interface
An interface between the switch and an application that allows the application to
control the telephone on a user’s desktop.
threshold
A value for a statistic at which system handling of the statistic changes.