Nortel 297-2183-912, Руководство по установке

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70 Symposium Call Center Server
Configuring the switch Standard 1.0
Before you begin
Before configuring a phoneset, you must perform the following tasks:
!
Log on to the switch from a MAP terminal with a user ID that has the
privilege levels required to access the SERVORD utility.
Line of
Business Symposium Call Center Server can report on the time agents
spend on different types of calls. To use this feature, you must
enable the LOB feature on the switch, and define all activity codes
on Symposium Call Center Server. When you define activity
codes on the server, it allows you to give useful names to the
activity codes (for example, Sales or Support) for reporting
purposes.
Not Ready Nortel Networks recommends that you configure a Not Ready key
on the phoneset. If you do not do this, Symposium Call Center
Server cannot report when the agent is in Not Ready status. Agents
can use the Not Ready key in conjunction with an activity code to
indicate the reason they are in Not Ready status.
Emergency
Key To enable the emergency screen pop on the supervisor’s
workstation, configure EMK for Position ID instead of DN. When
an agent presses the Emergency key, Symposium Call Center
Server uses the Position ID to identify the correct supervisor.
Dial
Intercom Nortel Networks recommends that you do not configure this key
on the agent phoneset. If agents use this key, the agent status is
incorrectly reported on the real-time display.
Hotline Nortel Networks recommends that you do not configure this key
on the agent phoneset. If agents use this key, the agent status is
incorrectly reported on the real-time display.
Private
Line Nortel Networks recommends that you do not configure this key
on the agent phoneset. If agents use this key, the agent status is
incorrectly reported on the real-time display.
Voice Call Nortel Networks recommends that you do not configure this key
on the agent phoneset. If agents use this key, the agent status is
incorrectly reported on the real-time display.