Nortel 297-2183-912, Руководство по установке

Страница: 74 / 144

74 Symposium Call Center Server
Configuring the switch Standard 1.0
Configuring supervisor phonesets
Introduction
In each ACD subgroup, you must configure one supervisor phoneset.
Symposium Call Center Server must acquire this phoneset so that it can monitor
the status of the phoneset.
Phoneset keys
The following table lists special considerations for supervisor phoneset keys
when you are using Symposium Call Center Server:
Before you begin
Before configuring a phoneset, you must perform the following tasks:
!
Log on to the switch from a MAP terminal with a user ID that has the
privilege levels required to access the SERVORD utility.
!
Define the ACD group to which the supervisor phoneset belongs in table
ACDGRP (see “Configuring ACD groups” on page 57).
!
Define the ACD subgroup to which the supervisor phoneset belongs in
table ACDSGRP (see “Configuring ACD subgroups” on page 65).
To configure a supervisor phoneset
1 At the > prompt in the servord utility, type new and press Enter.
Result: The DN prompt appears.
2 Enter the DN for the In Calls key on the phoneset.
Night
Service Nortel Networks recommends that you do not configure this key
on the supervisor phoneset. Symposium Call Center Server does
not support this feature.