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Symposium and DMS/MSL-100 Switch Guide 69
April 2004 Configuring the switch
Configuring agent phonesets
Introduction
You must configure each phoneset that Symposium Call Center Server acquires.
The server must acquire phonesets so that it can
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monitor the status of each phoneset
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present calls to each phoneset
Phoneset keys
An agent can log on to any phoneset providing that he or she enters a valid logon
ID. However, to ensure that the agent can use all of the key-enabled features
available to him or her, the agent must log on to the phoneset that has been
configured as his or her unique Position ID.
Note: For reporting purposes, an agent must log on to a phoneset configured as
part of the ACD group to which the agent belongs.
The following table lists special considerations for agent phoneset keys when
you are using Symposium Call Center Server:
3-Way
Conference A call is pegged as a conference when the agent presses the 3WC
key, and then completes the call.
Fast
Transfer A call is pegged as a transfer when the agent uses the Fast Transfer
key, and then completes the call.
DN The Secondary DN key is usually used for personal calls.
Symposium Call Center Server can only acquire and monitor one
secondary DN on each agent phoneset.