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Symposium and DMS/MSL-100 Switch Guide 15
April 2004 Getting started
Symposium Call Center Server supports the DMS, MLS-100, Succession 2000,
and Communication Server 2100 switches. Throughout this guide, the term
DMS Switch applies to all the supported switch types.
Note: If the link to the server goes down, ACD routing configured on the switch
provides a backup method for handling calls.
3PC
The Third-Party Core (3PC) card (also known as the Call Agent Card) provides
processing power for the Communication Server 2100 compact configurations.
EIU
The Ethernet Interface Unit (EIU) enables the switch to connect to an Ethernet
network for communication with Symposium Call Center Server.
Note: The rules for the EIU also apply to the 3PC card.
ICM
The Intelligent Call Manager (ICM) serves as an interface between Symposium
Call Center Server and the switch. The ICM receives information from the
switch and transmits it to Symposium Call Center Server. It receives information
from the server and transmits it to the switch.
The number available for Symposium Call Center Server depends on the number
of other ICM-based applications connecting to the switch. The switch can
support up to 16 ICM connections for CCM05/SCAI07 through CCM13/
SCAI15, and up to 96 for CCM14/SCAI15 and higher. (This value is determined
by the data in the iphost.)
Symposium Call Center Server requires software packages ICM00001,
ICM00010, or ICM00020 MSL09.
Note: You must configure certain parameters to establish a secure ICM session.
For more information about configuring ICM security, see the Administrator’s
Guide.