Nortel 297-2183-912, Руководство по установке

Страница: 30 / 144

30 Symposium Call Center Server
Getting started Standard 1.0
Night service feature
Skillsets go out of service under the following conditions:
!
automatically, when all agents have logged off
!
manually, when you change the skillset mode on the Skillset Properties
window on the Symposium Call Center Server client
Two out-of-service modes are available: transition mode and night service mode.
You must put skillsets into transition mode manually. In transition mode,
Symposium Call Center Server refuses any new calls, but continues to present
queued calls to agents. When no more calls are waiting, the server puts the
skillset into night service mode.
Skillsets go into night service mode automatically when all agents log off; you
can also put them into night service mode manually. In night service mode, the
server refuses calls for the skillset, and gives night treatment to any queued calls.
ATTENTION
Do not configure the night service key on supervisor
phonesets. Symposium Call Center Server does not support
this feature.