120
Parts Ordering Information
Placing Your Order
All customers can order spare parts by contacting Asymtek Customer Service. Your Customer Service
Representative can take your order or assist you in setting up an account to purchase spare parts through our
Web Store. When ordering parts, be prepared to provide the following information:
•
Your Company Name
•
Billing
Address
•
Shipping Instructions (including freight collect account numbers)
•
Serial Number of your dispensing system (found on the back panel of the system)
•
Part Number and Description of Part
•
Quantity
•
Purchase Order Number
•
Shipping
Instructions
"
NOTE
Find Customer Service contact information in the front of this manual or click on
Customer
Service
on Asymtek web page
www.asymtek.com
. They can assist you in setting up an
account to purchase spare parts through our Web Store.
Shipping
When ordering spare parts, specify which carriers you prefer to use and freight collect account number. If no
instructions are received, Asymtek will determine the best shipping method and ship prepay/add.
Warranty
Contact Asymtek Technical Support for any warranty issues and to request a Return Material Approval (RMA)
to return any warranty item.
"
NOTE
Find your local Technical Support contact on the Asymtek web page,
www.asymtek.com
. Click
on
Tech Support
.
Credit and Exchanges
Spare parts and components can be return for credit or exchanged under the following conditions:
•
They must be unused and returned in their original packing within three months of shipment from
Asymtek.
•
A Return Approval (RMA) must be obtained from Asymtek Customer Service.
NOTE
: Find Customer Service contact information in the front of this manual or go to the Asymtek web
page,
www.asymtek.com
. Click on
Customer Service
.
•
They are subject to a restocking charge of 20%.
•
Freight charges for returning the items to Asymtek are the responsibility of the Buyer.
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Страница 5: ...1 Introduction ...
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Страница 27: ...23 Operating System Software Guide ...
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Страница 65: ...61 Standard and Optional Equipment Operating Guide ...
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Страница 71: ...67 Troubleshooting Guide HC1 X or HC2 controller ...
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Страница 107: ...103 Maintenance Procedure ...
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