3. If you do not receive replies, check the following:
•
Check to see that IP address of the access point is listed as the default gateway
for your computer. If DHCP assigns the IP configuration of your computers, this
information is not visible in your computer Network Control Panel. Verify that the
IP address of the access point is listed as the default gateway.
•
Check to see that the network address of your computer (the portion of the IP
address specified by the subnet mask) is different from the network address of
the remote device.
•
Check to see that your modem is connected and functioning.
•
If your ISP assigned a host name to your registered computer, use that host name
as the account name on your modem.
•
Your ISP might be rejecting the Ethernet MAC addresses of all but one of your
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address
of your modem. Some ISPs additionally restrict access to the MAC address of a
single computer connected to that modem. If your ISP does this, configure your
router to “clone” or “spoof” the MAC address from the authorized computer.
User Manual
135
Perform Diagnostics and
Troubleshooting
NETGEAR WiFi 6 AX1800/AX3600 Dual Band PoE/PoE+ Access Points, WAX214 and WAX218