Troubleshooting
152
AC750 Wireless Dual Band Gigabit Router R6050
The BASIC Home screen displays.
4.
Click the
ADVANCED
tab.
The Router Status screen displays.
5.
On the Internet Port pane, click the
Connection Status
button.
For more information, see
View the Internet Connection Status
on page
81. If the fields
show valid information, including valid IP addresses, your PPPoE connection is up and
working.
If any of the fields show incomplete information or no valid IP address, you can attempt to
reconnect by clicking the
Connect
button. The router continues to attempt to connect
indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name,
user name, or password. There might also be a provisioning problem with your ISP.
Note:
Unless you connect manually, the router does not authenticate using
PPPoE until data is transmitted to the network.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to
the designated device. The device then responds with an echo reply. You can troubleshoot a
network by using the ping utility on your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up
correctly.
To ping the router from a computer running Windows:
1.
From the Windows toolbar, click the
Start
button and select
Run
.
2.
In the field provided, type
ping
followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.
Click the
OK
button.
You see a message like this one:
Pinging <IP address > with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
