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Chapter 5. Troubleshooting and Debugging

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5

5.

Troubleshooting and Debugging

This chapter provides information about troubleshooting your ProSafe Wireless-N Access Point
WNAP320. After each problem description, instructions are given to help you diagnose and
solve the problem. For the common problems listed, go to the section indicated.

•

Is the WNAP320 on?

•

Have I connected the product family correctly?

•

I cannot remember the product family’s configuration password.

Changing the Administrator Password

Note:

For up-to-date WNAP320 installation details and troubleshooting

http://kbserver.netgear.com/products

.

If you have trouble setting up your WNAP320, check the tips below.

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Содержание ProSafe WNAP320

Страница 1: ...350 East Plumeria Drive San Jose CA 95134 USA September 2010 202 10724 01 v1 0 ProSafe Wireless N Access Point WNAP320 Reference Manual FOR CERTIFICATION ONLY...

Страница 2: ...the NETGEAR logo ReadyNAS ProSafe Smart Wizard Auto Uplink X RAID2 and NeoTV are trademarks or registered trademarks of NETGEAR Inc Microsoft Windows Windows NT and Vista are registered trademarks of...

Страница 3: ...ess Settings 17 Configuring Your Wireless Settings 21 Deploying the ProSafe Wireless Access Point 23 Verifying Wireless Connectivity 23 Logging In Using the Default IP Address 24 Mounting the ProSafe...

Страница 4: ...N 71 Hotspot Settings 72 Configuring Advanced Wireless Settings 73 Configuring Advanced QoS Settings 75 Enabling Wireless Bridging and Repeating 77 Configuring a WNAP320 as a Point to Point Bridge 79...

Страница 5: ...he NETGEAR ProSafe Wireless N Access Point WNAP320 and describes some of the key features This chapter includes the following minimum prerequisites for installation package contents What Is In the Box...

Страница 6: ...dius Consequently the NETGEAR ProSafe Wireless N Access Point WNAP320 can support a small group of users in a range of several hundred feet Most access points can handle between 10 to 30 users simulta...

Страница 7: ...t kit made up of brackets 2 and hardware Contact your reseller or customer support in your area if there are any missing or damaged parts Refer to the for the the NETGEAR Inc website at http kbserver...

Страница 8: ...device such as a hub or switch The Category 5 UTP straight through Ethernet cable with RJ 45 connector included in the package or one like it A 100 120 V 50 60 Hz AC power source A Web browser for co...

Страница 9: ...rvice Set Identifier BSSID is a unique identifier attached to the header of packets sent over a WLAN that differentiates one WLAN from another when a mobile device tries to connect to the network The...

Страница 10: ...b browser and you can upgrade it remotely You can also use the command line interface Rogue AP detection The Rogue AP filtering feature ensures that unknown APs are not given access to any part of the...

Страница 11: ...her devices Additionally the access point supports the following wireless features Aggregation support Reduced InterFrame spacing support Multiple input multiple output MIMO support Distributed coordi...

Страница 12: ...e 1 The following table explains the LED Table 1 Front Panel LEDs Item LED DESCRIPTION 1 Power Off Power is off On Power is on 2 Test Blinking The device is running a self test or is loading software...

Страница 13: ...the following list 1 Power socket This socket connects to the WNAP320 12V 1 0A power adapter 2 RJ 45 Ethernet port Use the WNAP320 Ethernet RJ 45 port to connect to an Ethernet LAN through a device su...

Страница 14: ...mportant to take appropriate steps to secure your network from unauthorized access The access point provides highly effective security features which are covered in detail in Understanding WNAP320 Wir...

Страница 15: ...surfaces Putting the antenna in a vertical position provides best side to side coverage Putting the antenna in a horizontal position provides best up and down coverage A wall mount kit is provided wit...

Страница 16: ...ion and Configuration ProSafe Wireless N Access Point WNAP320 Reference Manual your default settings see Appendix A Supplemental Information for a list of default settings and instructions on the use...

Страница 17: ...wireless link is fully exposed Turn off the broadcast of the wireless network name SSID If you disable broadcast of the SSID only devices that have the correct SSID can connect This nullifies the wire...

Страница 18: ...eless network connectivity To set up the access point 1 Prepare a computer with an Ethernet adapter If this computer is already part of your network record its TCP IP settings 2 Turn on your computer...

Страница 19: ...oduct family after 5 minutes of no activity Figure 3 4 Enter the access point name of the WNAP320 This unique name is the access point NetBIOS name The access point name is printed on the rear label o...

Страница 20: ...om the connecting PC NTP Client Enable the NTP client to synchronize the time of the access point with an NTP server The default is Enable Note You must have an Internet connection to get the current...

Страница 21: ...dress is 192 168 0 100 To change it enter an unused IP address from the address range used on your LAN or enable DHCP IP Subnet Mask The Access Point will automatically calculate the subnet mask based...

Страница 22: ...t disabled If your network uses dynamic IP addresses you must change this setting see Logging In to the ProSafe Wireless Access Point on page 27 Configuring Your Wireless Settings The following sectio...

Страница 23: ...you will not get a wireless connection to the access point The default is NETGEAR Broadcast Wireless Network Name SSID If Yes the access point broadcasts its SSID allowing wireless stations which hav...

Страница 24: ...abled If your network uses dynamic IP addresses you must change this setting To connect to the access point after the DHCP server on your network assigns it a new IP address enter the product family n...

Страница 25: ...ch as Internet Explorer Mozilla Firefox or Netscape Navigator Connect to the access point by entering its default address of http 192 168 0 100 into your browser Your Web browser should automatically...

Страница 26: ...center of your wireless coverage area and within line of sight of all the mobile devices see Figure 7 on page 26 Figure 7 2 Connect an Ethernet cable from your access point to a LAN port on your rout...

Страница 27: ...5 255 0 If DHCP is enabled there are two methods you can use to connect to the WNAP320 after the DHCP server on your network assigns it a new IP address If your product family is to be deployed on a l...

Страница 28: ...s N Access Point WNAP320 Reference Manual 3 The login screen displays Enter admin for the user name and password for the password both in lower case letters 4 Click Login Your Web browser should autom...

Страница 29: ...9 2 Enter the wireless access point name of the WNAP320 This unique name is the access point NetBIOS name The default Access Point Name is located on the bottom label of WNAP320 The default is netgear...

Страница 30: ...S you wish to use The default is 0 0 0 0 4 Spanning Tree Protocol Enable or disable spanning tree protocol Spanning tree protocol provides network traffic optimization in settings with multiple ProSaf...

Страница 31: ...nfiguration network tuning or troubleshooting activities 4 From the Operating Mode pull down menu select the desired wireless operating mode The options are Auto 11g 11b Both 802 11g and 802 11b wirel...

Страница 32: ...oints are using the same SSID See Related Documents in Appendix A for links to more information on configuring wireless channels 6 From the Data Rate pull down menu select the transmit data rate of th...

Страница 33: ...Time dependent information such as video or audio has a higher priority than normal traffic For WMM to function correctly wireless clients must also support WMM To configure your wireless QoS settings...

Страница 34: ...elect a channel that is not being used by any other wireless networks within several hundred feet of your product family 5 Click Apply to save any changes 6 Select Security For initial configuration a...

Страница 35: ...RADIUS server configure the RADIUS settings first as described in the Configuring WPA with RADIUS on page 68 Figure 12 An overview of the information that is required to set up a security profile fol...

Страница 36: ...ptions might be unavailable Not all wireless adapters support WPA or WPA2 Windows XP and Windows 2000 with Service Pack 3 do include the client software that supports WPA However client software is re...

Страница 37: ...sed in the following ways Passphrase To use the passphrase to generate the WEP keys enter a passphrase and click the Generate Keys button You can also enter the keys directly These keys must match the...

Страница 38: ...s will not be able to communicate with each other This feature is intended for hotspots and other public access situations The default is No VLAN ID If the hubs switches on your LAN support the VLAN 8...

Страница 39: ...cation Circle one Open System or Shared Key Choose Shared Key for more security Note If you select Shared Key the other devices in the network will not connect unless they are set to shared key as wel...

Страница 40: ...ver settings apply to all profiles They o need to be configured only once per product family To set up or modify the RADIUS server settings 1 From your Web browser log in to the WNAP320 using the defa...

Страница 41: ...t and monitoring features of your ProSafe Wireless N Access Point WNAP320 To access these features connect to the WNAP320 access point as described in Logging In Using the Default IP Address on page 2...

Страница 42: ...nable SNMP to allow the SNMP network management software such as HP OpenView to manage the wireless access point through SNMPv1 v2 protocol Read Only Community Name The community string to allow the S...

Страница 43: ...o Enable the wireless access point will allow remote access only through Secure Shell and Secure Telnet The default is Enable Telnet If set to Enable the wireless access point will allow remote access...

Страница 44: ...me and password admin and password are the defaults After successful login the Access Point Name prompt should appear In this example the prompt is netgear334408 3 Enter the desired CLI commands You c...

Страница 45: ...ernet Explorer 6 0 or later or Netscape Navigator 4 78 or later or Mozilla 1 5 or later You cannot perform the software upgrade from a computer that is connected to the ProSafe Wireless Access Point w...

Страница 46: ...website save it to your hard disk and unzip it 2 Select Maintenance Upgrade Firmware Upgrade The Firmware Upgrade screen displays as shown in Figure 4 3 Click Browse and browse to the location of the...

Страница 47: ...e Figure 5 Figure 5 2 Click Backup Your browser will extract the configuration file from the product family and prompt you for a location on your computer to store the file 3 Give the file a meaningfu...

Страница 48: ...Chapter 3 Management 27 ProSafe Wireless N Access Point WNAP320 Reference Manual Figure 6...

Страница 49: ...e label on the bottom of the unit To restore the factory default configuration settings when you do not know the login password or IP address you must use the reset button on the rear panel of the pro...

Страница 50: ...since you cannot change the administrator login name To change the administrator password 1 Select Maintenance Password Change Password The Change Password screen displays as shown in Figure 8 Figure...

Страница 51: ...2 Enable Syslog Enable this option if you have a syslog server on your LAN If this feature is enabled you must enter the IP address of your syslog server and the port number your SysLog server is con...

Страница 52: ...tivity Log screen displays the access point system activity 1 Select Monitoring Logs The Logs screen displays as shown in Figure 10 Figure 10 2 Click Refresh to update the display click Clear to clear...

Страница 53: ...ate this product family in a region other than one of those identified in this field Firmware Version The version of the firmware currently installed Access Point Mode Identifies the operating mode of...

Страница 54: ...Chapter 3 Management 33 ProSafe Wireless N Access Point WNAP320 Reference Manual Figure 11...

Страница 55: ...Monitoring Statistics The Statistics screen displays as shown in Figure 12 Figure 12 2 Click Refresh to update the statistics information for each interface Table 2 describes the information fields d...

Страница 56: ...ackets The broadcast packets sent and received since the WNAP320 was restarted Multicast Packets Themulticast packets sent and received since the WNAP320 was restarted Total Packets The wireless packe...

Страница 57: ...include multiple wireless access points all using the same network name SSID This extends the reach of the wireless network and allows users to roam from one access point to another providing seamless...

Страница 58: ...st and enabling rogue AP detection To enable rogue AP detection 1 Select Configuration Security Advanced Rogue AP The Rogue AP screen displays as shown in Figure 8 below Figure 14 2 Click Refresh to d...

Страница 59: ...add the new MAC addresses to the existing list 2 Click Browse and navigate to the location of the file containing the device list 3 Select the file and click Open 4 Click Import to upload the list to...

Страница 60: ...Ps and wireless stations and maintains them in a list You can use this list to prevent them from connecting to the WNAP320 Wireless Access Point Viewing AP Lists To view AP lists 1 Select Monitoring R...

Страница 61: ...e The default file name is WNAP320Rogue cfg You can now import the saved lists into the Rogue AP screen Creating AP Lists Manually You can create and save lists of devices manually Create a text file...

Страница 62: ...s Point WNAP320 The advanced configuration features are located under various sub menus under Configuration and provide the following functions 802 1Q VLAN Enabling untagged VLAN operation Hotspot set...

Страница 63: ...rnet frames Only incoming frames tagged with known VLAN IDs will be accepted Note The Untagged VLAN check box should not be selected only if the hubs or switches on your LAN support the VLAN 802 1Q st...

Страница 64: ...ht want all wireless connections to go to its server to start a billing transaction Figure 2 Note The redirection will occur only the first time a wireless client opens a web browser To set up a hotsp...

Страница 65: ...ngs screen displays as shown in Figure 3 Figure 3 2 Enter the appropriate information in the following fields RTS Threshold 0 2347 Request to Send Threshold The packet size that is used to determine i...

Страница 66: ...network performance The default is 65535 AMPDU Aggregated MAC Protocol Data Unit Aggregates several MAC frames into a single large frame to achieve higher throughput The default is enabled RIFS Transm...

Страница 67: ...tion such as video or audio has a higher priority than normal traffic For WMM to function correctly Wireless clients must also support WMM For most networks the default QoS Quality of Service queue pa...

Страница 68: ...ost traditional IP data is sent to this queue Data 3 Background Lowest priority queue high throughput Bulk data that requires maximum throughput and is not time sensitive is sent to this queue FTP dat...

Страница 69: ...the Enable Wireless Clients Association table and select the corresponding check box in the Enable column The other bridge mode wireless stations must be set to point to point bridge mode using the MA...

Страница 70: ...cess Point WNAP320 Reference Manual Figure 5 On the screen shown in Figure 5 when you select the radio button for any option an Edit button displays Click this button to edit the security profile of t...

Страница 71: ...o Point Bridge mode Figure 7 3 Configure the WNAP320 access point AP2 on LAN Segment 2 in Point to Point Bridge mode AP1 must have AP2 s MAC address in its Remote MAC Address field and AP2 must have A...

Страница 72: ...Reference Manual 5 Verify connectivity across the LAN 1 and LAN 2 A computer on either LAN segment should be able to connect to the Internet or share files and printers of any other PCs or servers con...

Страница 73: ...in point to point bridge mode with the remote MAC address of AP2 Because it is in the central location configure WNAP320 AP2 on LAN Segment 2 in Point to Multi Point Bridge mode The MAC addresses of t...

Страница 74: ...ss stations will be able to connect to the ProSafe Wireless Access Points in the previous illustration If you require wireless stations to access any LAN segment you can add additional access points c...

Страница 75: ...Obtain an IP address automatically DHCP Client in the IP Address Source portion of the Basic Settings screen All ProSafe Wireless Access Points use the same SSID channel authentication mode if any and...

Страница 76: ...configure the WNAP320 for Client mode 1 Select Configuration Wireless Bridge Bridging and Repeating The Bridging and Repeating screen displays See Appendix 4 Figure 11 Select the Enable Wireless Brid...

Страница 77: ...nose and solve the problem For the common problems listed go to the section indicated Is the WNAP320 on Have I connected the product family correctly I cannot remember the product family s configurati...

Страница 78: ...s no power Make sure the power cord is connected to the access point Make sure the power adapter is connected to a functioning power outlet If it is in a power strip make sure the power strip is turne...

Страница 79: ...hub switch or router A switch hub or router must be installed between the access point and the Ethernet LAN or broadband modem The LAN LED does not light if the link is 10 Mbps In such cases the LAN L...

Страница 80: ...changes take effect Restart the computer The computer with the wireless adapter might not have the correct TCP IP settings to communicate with the network Restart the computer and check that TCP IP is...

Страница 81: ...192 168 0 100 and a subnet mask of 255 255 255 0 with DHCP disabled Make sure that your network configuration settings are correct If you are using the NetBIOS name of the WNAP320 to connect ensure t...

Страница 82: ...your PCs TCP IP settings are correct If using a fixed static IP address check the subnet mask default gateway DNS and IP addresses If the PCs are configured correctly but still not working ensure that...

Страница 83: ...WNAP320 reboots restarts Reset to factory defaults This button can also be used to clear all data and restore all settings to the factory default values To clear all data and restore the factory defa...

Страница 84: ...al Information This appendix provides related documentation factory default settings and technical specifications for the ProSafe Wireless N Access Point WNAP320 Related Documents Technical Specificat...

Страница 85: ...ding of the technologies used in your NETGEAR product Table 1 Document Link ITCP IP Networking Basics http documentation netgear com reference enu tcpip index htm Wireless Networking Basics http docum...

Страница 86: ...ort Best 15 Mbps 30 Mbps 45 Mbps 60 Mbps 90 Mbps 120 Mbps 135 Mbps 150 Mbps 30 Mbps 60 Mbps 90 Mbps 120 Mbps 180 Mbps 240 Mbps 270 Mbps 300 Mbps 802 11b bg ng Operating Frequencies 2 412 2 462 GHz US...

Страница 87: ...restoresettings button for a shorter period of time simply causes your device to reboot Table 3 Access Point Default Configuration Settings Feature Description AP Login User Login URL 192 168 0 100 Us...

Страница 88: ...isabled Transmission Speed Besta Country Region Varies by region 802 11gn Radio Frequency Channel Auto Output Power Full Wireless Card Access List All wireless stations allowed WMM Support Enabled a M...

Страница 89: ...Conformity We NETGEAR Inc 350 East Plumeria Drive San Jose CA 95134 declare under our sole responsibility that the ProSafe Wireless N Access Point WNAP320 complies with Part 15 Subpart B of FCC CFR47...

Страница 90: ...ndustry Canada statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this...

Страница 91: ...ch das Ger t Radiolan in bereinstimmung mit den grundlegenden Anforderungen und den brigen einschl gigen Bestimmungen der Richtlinie 1999 5 EG befindet Eesti Estonian K esolevaga kinnitab NETGEAR Inc...

Страница 92: ...tiva 1999 5 CE Slovensko Slovenian NETGEAR Inc izjavlja da je ta Radiolan v skladu z bistvenimi zahtevami in ostalimi relevantnimi dolo ili direktive 1999 5 ES Slovensky Slovak NETGEAR Inc t mto vyhla...

Страница 93: ...eless N Access Point WNAP320 Reference Manual Cordless phone Digital 30 feet 9 meters Bluetooth devices 20 feet 6 meters ZigBee 20 feet 6 meters Table 2 Interference Reduction Table Household Applianc...

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