Troubleshooting
135
Around Town LTE Mobile Internet
•
Move your hotspot and your computer or WiFi device to another location. You might be in
or near a structure that is blocking the signal. Every obstacle (for example, walls, ceilings,
furniture) between the hotspot and other WiFi devices decreases the signal strength.
•
Place your hotspot in a centralized location, as high as possible in the room.
•
Make sure that you allow plenty of space around your hotspot to provide the best signal
reception.
•
Keep your hotspot at least 3–6 feet away from electrical devices that generate RF
interference (for example, microwaves, TVs, 2.4 GHz cordless phones, cellular phones,
baby monitors, wireless speakers). If you’re not using these electrical devices, turn them
off.
•
If possible, place your hotspot so that the signal passes through open doorways or
drywall, as opposed to concrete, brick, metal, walls with insulation, and so on.
How can I improve my hotspot’s WiFi performance?
To improve your hotspot’s WiFi performance, try the following suggestions:
•
Try a different channel number. For more information, see
Configure the WiFi Channel
on
page
106.
•
Check to see whether any hotspot software updates are available. For more information,
see
Update the Hotspot Software
on page
65.
•
Improve the WiFi signal strength. For more information, see
Why is the WiFi signal
always low?
on page
134.
•
Limit the number of computers or WiFi devices that can connect to the network. For more
information, see
Set the Maximum Number of Connected Devices
on page
83.
Addition Questions
The following are additional questions about your hotspot.
Can I replace the micro-SIM card that came with my hotspot with another
micro-SIM card?
No, you cannot replace the micro-SIM card. You can use only the micro-SIM card that came
with your hotspot.
Why is the download or upload speed slow?
Data transfer speed depends on the LTE signal strength and interfering radio sources like
electrical generators or other hotspot WiFi devices. Review the following possibilities:
•
Check your LTE and WiFi signal strength.
•
Check the WiFi interference by powering the hotspot off and on to find a better WiFi
channel.
•
If the LTE network signal is low, consider using external antennas or cradle the hotspot
with built-in high- gain antennas.
