Troubleshooting
134
Around Town LTE Mobile Internet
4.
Click the
Sign In
button.
The Sign In section closes.
What do I do if I forget my admin login password?
If you forgot the administrator login password to the hotspot web page, you must reset your
hotspot to its factory default settings. To reset your hotspot to its factory default settings, you
must get a Master Subsidy Lock (MSL) code from Around Town support.
Note:
The hotspot’s default administrator login password is
password
.
To reset the hotspot to its factory default settings if you forgot the admin password:
1.
Contact Around Town support at 1-855-678-9123 to get an MSL code.
2.
Launch a web browser from a computer or WiFi device that is connected to the hotspot
network.
3.
Enter
http://netgear.aroundtown
or
http://192.168.1.1
in the address field of the web
browser.
The hotspot web page displays.
4.
At the top of the screen, click the
Support
link.
The Support screen displays.
5.
In the Factory Reset section, click the
Reset
button.
6.
Enter the MSL code in the field that displays.
7.
Click the
Submit
button.
A confirmation screen displays.
8.
Click the
Begin Reset
button.
The hotspot resets to its factory default settings.
Questions About Improving WiFi Performance
Review this section for answers to questions about improving the hotspot’s WiFi
performance.
Why is the WiFi signal always low?
If reception for your hotspot is poor, try the following suggestions to improve your signal
strength:
•
Make sure that you’re inside a network coverage area.
•
Try reorienting your hotspot.
