Interactive Messaging
UX Mail Manual
Chapter 2: Features
◆
167
2
Programming
Step 1
Set up the Interactive Mailbox.
1.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [G
383).
- Select
Interactive
.
✔
By default, there are no Interactive Mailboxes assigned.
Step 2
Optionally assign a department name to an Interactive Mailbox.
2.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [G
384).
- This information appears on the
Distribution List (
and
Mailbox Options
(page 497) reports.
✔
By default, there are no department names assigned.
Step 3
Set how long voice mail will wait when the Interactive Mailbox caller is silent.
3.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
- This is helpful for rotary dial callers that cannot dial # to confirm a response.
✔
By default, this interval is
3
seconds.
Step 4
Assign the mailbox that should record the Interactive Mailbox responses.
4.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
387).
- Normally, this is a Subscriber, Guest, or Message Center Mailbox.
✔
By default, this entry is
N
(no mailbox assigned).
Step 5
Set the Interactive Prompt review mode.
5.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
388).
- The caller can optionally be able to review their responses after each response is recorded
or only after all responses are recorded.
✔
By default, this entry is
None
(no review allowed).
Step 6
Determine how voice mail handles incomplete responses.
6.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [I
388).
- If enabled, all responses are recorded (even if the caller did not record responses to all
Interactive Prompts).
- If disabled, responses are recorded only if the caller responded to each Interactive Prompt.
✔
By default, this option is disabled (No).
Step 7
Leave the Time Limit for Dialing Commands at it’s default setting.
7.1
C
USTOMIZE
: M
AILBOX
O
PTIONS
E
DIT
: I
NTERACTIVE
: [C
386).
✔
By default, this option is
5
seconds.
Содержание UX5000
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