Message Notification
UX Mail Manual
Chapter 2: Features
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205
2
Cascading Message Notification
The voice mail system automatically provides Cascading Message Notification. This means that if a user
sets up and enables all three Message Notification groups, the voice mail will cycle (cascade) through the
groups in order when the mailbox receives a new message. Cascading will continue until Message Notifica-
tion is acknowledged or until it cancels. Following are some of the basic principles used by the voice mail
when processing Cascading Message Notification.
Normal Notification
■
Message Notification callout uses the notification groups in order (from 1-3). For example, if the callout
to group 1 is unanswered, voice mail will call group 2 next, followed by group 3.
■
If a callout is acknowledged (by the user dialing 1 and logging into the mailbox), the next new message
will begin the notification process all over again (starting with group 1).
Pager Notification
■
Notification to a pager will not change the cascade in any way. Acknowledgement is the same as for nor-
mal voice notifications.
■
The user can enable a unique notification type (e.g., normal, digital pager, etc.) for each of the 3 possible
notification groups. However, if the
Retry Until Acknowledge
option is enabled for pager notification,
the pager notification will continue after the voice (normal) notifications expire (cancel). The pager noti-
fication will continue indefinitely until the user calls in and logs onto their mailbox to acknowledge.
Urgent Notification
■
Urgent Message Notification calls out according to the urgent message priority of the notification
groups. For example, group 3 can have urgent priority 1, group 1 priority 2, etc. If there are both urgent
and non-urgent messages, Urgent Message Notification overrides normal Message Notification.
■
If an urgent message comes in after notification has begun, voice mail immediately switches to the
urgent routing.
■
If the mailbox has an urgent message to which the subscriber has not listened, a new normal message
will activate Urgent Message Notification.
Related Features
The dialing restrictions programmed for Message Notification are also in force for Make Call.
When used with Normal Message Notification, a mailbox’s Security Code can prevent an answering
machine from inadvertently answering the notification callout.
Содержание UX5000
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