
10.4.1 Troubleshooting the MC40
Table 10-1
Troubleshooting the MC40 (cont'd.)
Problem
Cause
Solution
A message appears
stating not enough
storage memory.
Too many
applications
installed on the
MC40.
Remove user-installed applications on the MC40 to recover
memory. Touch
>
Apps
>
Downloaded
. Select the unused
programs and touch
Uninstall
.
DataWedge is
not enabled.
Ensure that DataWedge is enabled and configured properly. Refer to
the
MC40 Integrator Guide
for more information.
Unreadable bar
code.
Ensure the symbol is not defaced.
Distance
between the
MC40 and
bar code is
incorrect.
Place the MC40 within proper scanning range.
MC40 is not
programmed
for the bar code
type.
Program the MC40 to accept the type of bar code being scanned.
Refer to the
MC40 Integrator Guide
for DataWedge configuration.
The MC40 does not
decode when reading
bar code.
MC40 is not
programmed to
generate a beep.
If the MC40 does not beep on a good decode, set the application to
generate a beep on good decode.
Too far from
other Bluetooth
devices.
Move closer to the other Bluetooth device(s), within a range of 10
meters (30 feet).
The Bluetooth
device(s) nearby
are not turned
on.
Turn on the Bluetooth device(s) to find.
MC40 cannot find
any Bluetooth devices
nearby.
The Bluetooth
device(s) are not
in discoverable
mode.
Set the Bluetooth device(s) to discoverable mode. If needed, refer
to the device’s user documentation for help.
MC40 does not read
magnetic stripe card.
Magnetic stripe
on the card is
facing the wrong
way.
Ensure that magnetic stripe card is oriented correctly. Magnetic
stripe on the card should be facing the display.
Cannot connect to
WLAN.
Access Point
(AP) does
not broadcast
country code.
Disable 802.11d feature. Touch
>
Wi-Fi
>
>
Advanced
.
Deselect the
Enable 802.11d
checkbox.
Wired headset is not
working as headset
hook or not able to
initiate a PTT call even
through wired headset.
Wired headset
not connected
properly.
Ensure that the wired headset is connected properly.
MN000112A01 - September 2013
10-7