
MC40 Integrator Guide
10.4.1 Troubleshooting the MC40
Table 10-1
Troubleshooting the MC40
Problem
Cause
Solution
Battery is
completely
discharged.
Re-charge or replace the battery.
Battery not
installed
properly.
Install the battery properly. See
1.2.1 Installing the Battery, page 1-1
.
Power button
not held down
long enough.
Press the Power button until the Right LED flashes once.
When the user presses
the Power button, the
MC40 does not turn on.
MC40 not
responding.
Perform a hard reset. See
1.3 Resetting the Device, page 1-5
.
When the user presses
the Power button the
MC40 does not turn on
but the Decode LED
blinks amber.
Battery charge
level is very low.
Re-charge or replace the battery.
Battery failed.
Replace battery. If the MC40 still does not operate, perform a
hardware reset. See
1.3 Resetting the Device, page 1-5
MC40 was
removed from
power while
battery was
charging.
Insert MC40 in cradle. The 2680 mAh battery fully charges in less
than four hours.
Battery did not charge.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0 °C (32
°F) or above 40 °C (104 °F).
MC40
disconnected
from host
computer during
communication.
Reattach the communication cable and re-transmit.
During data
communication, no
data transmitted, or
transmitted data was
incomplete.
Incorrect cable
configuration.
See the system administrator.
No sound.
Volume setting
is low or turned
off.
Adjust the volume.
MC40 is
inactive.
The display turns off after a period of inactivity. Set this period to
15 seconds, 30 seconds, 1, 2, 10, or 30 minutes.
MC40 turns off.
Battery is
depleted.
Recharge or replace the battery.
10-6
MN000112A01 - September 2013