User Guide
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23.2 Replacement Bulb Warranty
23.2.1
If the S2000 bulb fails to strike during the warranty period of 2000 hours, the
bulb will be replaced under warranty. In the event of a claim under this
guarantee, the lamp is to be sent postage and carriage paid, including a
description of the fault, to the
Lumen Dynamics
Service Centre
. Returned
equipment will not be received without a Return Authorization (RA) Number,
issued by the appropriate Service Centre. Lamps must be purchased from an
authorized
Lumen Dynamics
Representative or Distributor to be eligible for the
warranty replacement. This warranty is non-transferable.
23.2.2
In the case of damage caused by careless handling, neglect, by the use of
force or in the case of interventions and repairs not carried out by an
Lumen
Dynamics
Service Centre to the S2000 system, the guarantee ceases to be
valid.
23.3 Returning your S2000 to Lumen Dynamics
23.3.1
Please make a note of the problem encountered, the steps followed to isolate
the problem and the result of any trouble shooting steps taken.
23.3.2
Telephone the nearest
Lumen Dynamics
Service Centre to obtain a Return
Authorization Number so that repairs may be completed quickly and efficiently.
In North America, request for Return Authorization number can be made online
from website
http://www.ldgi-omnicure.com/asc.php
23.3.3
Enclose details of the problem with the unit and return both to the
Lumen
Dynamics
Service Centre. The unit should be returned in its original packaging if
possible. Please do not ship the unit with the lamp installed.
23.3.4
Include a phone number and contact person who may be reached for any
additional service-related questions.