IP LDK-20 Programming Manual System Feature
149
2.13.2 Attendant Call & Queuing
Description
Attendant call is the intercom call and CO call to an attendant.
In order to make an intercom call to the attendant, a user enters the station number of the attendant or
dials ‘0’ button.
If a user dials ‘0’ button, it rings at the assigned attendant of the intercom tenancy group which the
station belongs to. If there is no assigned station as attendant, it rings at main attendant.
Call to any attendant will be queued, if the attendant is busy. Then, ring-back tone or MOH(see Ref.2)
will be provided to the calling party.(ADMIN program 160 – FLEX 1)
Operation
To call an attendant,
1. Lift handset or press [MON] button.
2. Dial ‘
0’
button or enter the station number of the attendant.
Condition
1. When an attendant calls another attendant which is busy, the calling attendant will hear the busy
tone and can make camp-on(see Ref.3) to called attendant.
2. If attendant activates unconditional call forward(see Ref.4), the calls to attendant will follow the call
forward process.
Reference
1. Intercom tenancy Group : 2.4.15
2. MOH(Music On Hold) : 2.4.17
3. Camp-on : 2.4.5
4. Unconditional Call Forward : 2.3.1.4
Admin Programming
n
Main Attendant Assignment
4.4.5 (PGM 164)
n
MOH Type
4.4.12.2 (PGM 171 – FLEX 2)
n
Intercom Group Attendant Assignment
4.1.11.1 (PGM 120 – FLEX 1)
n
Attendant Call Queuing RBT/MOH
4.4.1.1 (PGM 160 – FLEX 1)
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