Diagnostic information
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7541-03x
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Warning:
Do not replace the controller board unless directed by your next level of support.
1.
Collect the history information and firmware logs (Fwdebug and logs.tar.gz) from the SE menu.
2.
Collect the settings from the menu settings page.
3.
Collect information from the user.
Note:
Not all of the items can be retrieved from the printer you are working on.
A. Collecting the history information from the SE menu
Note:
Make sure your printer is connected to a network or to a print server.
1.
From a Web browser, type
http://printer_IP_address/se
, and then press
Enter
.
Notes:
•
printer_IP_address
is the TCP/IP address of the printer
•
se
is required to access the printer diagnostic information
2.
Click
History Information
, copy all information, and then save it as a text file.
3.
E-mail the text file to your next level of support.
B. Collecting the firmware logs (Fwdebug and logs.tar.gz) from the SE menu
Notes:
•
Make sure your printer is connected to a network or to a print server.
•
Some printers are designed to restart automatically after a 9yy error. On these printers, you can retrieve
the secondary crash code information using the SE menu.
•
Fwedebugs can also be referred to as LBtrace. If FWEdebugs does not appear in the list, then look for
LBtrace. Mulitple LBtrace logs can appear in the list of links referred to in step 2.
1.
From a Web browser, type
http://printer_IP_address/se
, and then press
Enter
.
2.
Click
List Fwedebugs captured during reboots
. This will provide you a list of the secondary crash codes
retrieved from prior reboots.
Note:
If there are Fwedebugs listed, click
Dump Fwedebug log0
,
Dump Fwedebug log1
, and
Dump
Fwedebug log2
. Clicking these links will dump the debug logs to the computer. Take note of the
destination folder where the logs are saved.
3.
E-mail the logs to your next level of support.
Note:
Some machine SE menus give you the option of clicking
Logs Gzip Compressed
. If this option is
shown in the menu, then click it and retrieve the compressed log file. Take note of the destination folder
where the log file is saved.
Содержание X925 7541-03 series
Страница 14: ...xiv Service Manual 7541 03x Go Back Previous Next ...
Страница 188: ...3 50 Service Manual 7541 03x Go Back Previous Next ...
Страница 234: ...4 46 Service Manual 7541 03x Go Back Previous Next 5 Remove the two screws C 6 Remove the two screws D ...
Страница 235: ...Repair information 4 47 7541 03x Go Back Previous Next 7 Remove the one screw E 8 Remove the four screws F on top ...
Страница 236: ...4 48 Service Manual 7541 03x Go Back Previous Next 9 Remove the two screws G on top 10 Remove the two screws H ...
Страница 237: ...Repair information 4 49 7541 03x Go Back Previous Next 11 Remove one screw I 12 Remove the screw J ...
Страница 291: ...Repair information 4 103 7541 03x Go Back Previous Next 4 Disconnect the fan cable B from the MDCONT engine board ...
Страница 306: ...4 118 Service Manual 7541 03x Go Back Previous Next 5 Remove the screw C 6 Remove the screw D ...
Страница 307: ...Repair information 4 119 7541 03x Go Back Previous Next 7 Remove the screw E ...
Страница 351: ...Repair information 4 163 7541 03x Go Back Previous Next 3 Disconnect the scanner cable B from J4 on RIP card B A ...
Страница 365: ...Repair information 4 177 7541 03x Go Back Previous Next 6 Lift and pull the tray away from the printer ...
Страница 380: ...4 192 Service Manual 7541 03x Go Back Previous Next 5 Take the MPF shaft out 6 Remove the MPF roll ...
Страница 404: ...5 4 Service Manual 7541 03x Go Back Previous Next Rip Board connectors ...
Страница 410: ...5 10 Service Manual 7541 03x Go Back Previous Next Printhead controller connectors ...
Страница 419: ...Locations 5 19 7541 03x Go Back Previous Next Engine board connectors ...
Страница 438: ...5 38 Service Manual 7541 03x Go Back Previous Next ...
Страница 440: ...6 2 Service Manual 7541 03x Go Back Previous Next ...
Страница 442: ...7 2 Service Manual 7541 03x Go Back Previous Next Assembly 1 Covers ...
Страница 444: ...7 4 Service Manual 7541 03x Go Back Previous Next Assembly 2 Flatbed and ADF ...
Страница 446: ...7 6 Service Manual 7541 03x Go Back Previous Next Assembly 3 Flatbed ...
Страница 448: ...7 8 Service Manual 7541 03x Go Back Previous Next Assembly 4 ADF 1 ...
Страница 450: ...7 10 Service Manual 7541 03x Go Back Previous Next Assembly 5 ADF 2 ...
Страница 452: ...7 12 Service Manual 7541 03x Go Back Previous Next Assembly 6 Duplex components 1 ...
Страница 454: ...7 14 Service Manual 7541 03x Go Back Previous Next Assembly 7 Duplex components 2 ...
Страница 456: ...7 16 Service Manual 7541 03x Go Back Previous Next Assembly 8 Paper exit ...
Страница 458: ...7 18 Service Manual 7541 03x Go Back Previous Next Assembly 9 Base 1 ...
Страница 460: ...7 20 Service Manual 7541 03x Go Back Previous Next Assembly 10 Base 2 ...
Страница 462: ...7 22 Service Manual 7541 03x Go Back Previous Next Assembly 11 Base 3 ...
Страница 464: ...7 24 Service Manual 7541 03x Go Back Previous Next Assembly 12 Paper feed 19 21 22 24 25 20 23 19 22 22 22 19 ...
Страница 466: ...7 26 Service Manual 7541 03x Go Back Previous Next Assembly 13 Electrical 1 ...
Страница 468: ...7 28 Service Manual 7541 03x Go Back Previous Next Assembly 14 Electrical 2 ...
Страница 470: ...7 30 Service Manual 7541 03x Go Back Previous Next Assembly 15 Upper assembly ...
Страница 472: ...7 32 Service Manual 7541 03x Go Back Previous Next Assembly 16 Printhead controller board cables ...
Страница 474: ...7 34 Service Manual 7541 03x Go Back Previous Next Assembly 17 Paper trays ...
Страница 476: ...7 36 Service Manual 7541 03x Go Back Previous Next Assembly 18 Fuser ...
Страница 478: ...7 38 Service Manual 7541 03x Go Back Previous Next Assembly 19 550 sheet option feeder covers ...
Страница 480: ...7 40 Service Manual 7541 03x Go Back Previous Next Assembly 20 550 sheet option feeder base ...
Страница 482: ...7 42 Service Manual 7541 03x Go Back Previous Next Assembly 21 550 sheet option feeder paper feed ...
Страница 484: ...7 44 Service Manual 7541 03x Go Back Previous Next Assembly 22 550 sheet option feeder tray ...
Страница 500: ...I 14 Service Manual 7541 03x ...