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User Response
Complete the following steps:
1. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM
is properly seated and visually verify that there is no foreign material in any DIMM connector
on that memory channel. If either of these conditions is found, correct and retry with the same
DIMM. (Note: Event Log may contain a recent 00580A4 event denoting detected change in
DIMM population that could be related to this problem.)
2. If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM
identified by LightPath and/or event log entry.
3. If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same
memory channel.
4. Check IBM support site for an applicable service bulletin or firmware update that applies to this
memory error.
5. (Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect
connector for damage. If found, replace system board.
6. (Trained Service technician only) Replace affected Processor.
7. (Trained Service technician only) Replace system board.
•
S.51006 [S.51006] A memory mismatch has been detected. Please verify that the memory
configuration is valid.
Explanation:
One or More Mismatched DIMMs Detected
Severity
Error
User Response
Complete the following steps:
1. Could follow an uncorrectable memory error or failed memory test. Check log and service that
event first. DIMMs disabled by other errors or actions could cause this event.
2. Verify that the DIMMs are installed in the correct population sequence, according to the service
information for this product.
3. Disable memory mirroring and sparing. If this action eliminates the mismatch, check IBM
Support site for information related to this problem.
4.
Reflash UEFI firmware.
5.
Replace DIMM
6. (Trained Service technician only) Replace Processor.
•
S.51009 [S.51009] No system memory has been detected.
Explanation:
No Memory Detected
Severity
Error
User Response
Complete the following steps:
1. Make sure that one or more DIMMs are installed in the server.
804
System x3550 M4 Installation and Service Guide
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