Reinstalling preinstalled applications and
device drivers . . . . . . . . . . . . .
69
Solving recovery problems . . . . . . . .
70
Recovery overview for the Windows 8.1 operating
system . . . . . . . . . . . . . . . . . .
70
Refreshing your computer . . . . . . . .
70
Resetting your computer to the factory default
settings. . . . . . . . . . . . . . . .
71
Using the advanced startup options . . . .
71
Recovering your operating system if Windows
8.1 fails to start. . . . . . . . . . . . .
71
Creating and using recovery media . . . . .
71
Chapter 6. Enhancing your
computer . . . . . . . . . . . . . . .
73
Finding ThinkPad options . . . . . . . . . .
73
ThinkPad OneLink Dock . . . . . . . . . . .
73
ThinkPad OneLink Pro Dock . . . . . . . . .
74
Chapter 7. Advanced configuration . .
77
Installing a new operating system . . . . . . .
77
Installing the Windows 7 operating system . .
77
Installing the Windows 8.1 operating system .
78
Installing device drivers . . . . . . . . . . .
79
Using the ThinkPad Setup program . . . . . .
79
Main menu . . . . . . . . . . . . . .
80
Config menu. . . . . . . . . . . . . .
80
Date and Time menu . . . . . . . . . .
84
Security menu . . . . . . . . . . . . .
84
Startup menu . . . . . . . . . . . . .
89
Restart menu . . . . . . . . . . . . .
91
Updating the UEFI BIOS . . . . . . . . .
91
Using system management. . . . . . . . . .
91
Chapter 8. Preventing problems . . .
93
General tips for preventing problems . . . . . .
93
Making sure device drivers are current . . . . .
94
Taking care of your computer . . . . . . . . .
95
Cleaning the cover of your computer . . . .
96
Chapter 9. Troubleshooting computer
problems . . . . . . . . . . . . . . .
99
Diagnosing problems . . . . . . . . . . . .
99
Troubleshooting . . . . . . . . . . . . . .
99
Computer stops responding
. . . . . . .
99
Spills on the keyboard . . . . . . . . . .
100
Error messages
. . . . . . . . . . . .
100
Errors without messages . . . . . . . . .
102
Beep errors . . . . . . . . . . . . . .
103
Memory module problems . . . . . . . .
103
Networking problems . . . . . . . . . .
103
Problems with the keyboard and other pointing
devices . . . . . . . . . . . . . . . .
105
Problems with the display and multimedia
devices . . . . . . . . . . . . . . . .
106
Battery and power problems . . . . . . .
110
Problems with drives and other storage
devices . . . . . . . . . . . . . . . .
113
A software problem . . . . . . . . . . .
113
Problems with ports and connectors . . . .
114
Chapter 10. Getting support . . . .
115
Before you contact Lenovo . . . . . . . . . .
115
Getting help and service . . . . . . . . . . .
115
Using diagnostic programs . . . . . . . .
116
Lenovo Support Web site. . . . . . . . .
116
Calling Lenovo . . . . . . . . . . . . .
116
Purchasing additional services . . . . . . . .
117
Appendix A. Regulatory
information . . . . . . . . . . . . .
119
Wireless related information . . . . . . . . .
119
Location of the UltraConnect wireless
antennas . . . . . . . . . . . . . . .
120
Locating wireless regulatory notices . . . .
120
Export classification notice . . . . . . . . . .
121
Electronic emission notices. . . . . . . . . .
121
Federal Communications Commission
Declaration of Conformity
. . . . . . . .
121
Industry Canada Class B emission compliance
statement . . . . . . . . . . . . . . .
121
European Union - Compliance to the
Electromagnetic Compatibility Directive . . .
122
German Class B compliance statement . . .
122
Korea Class B compliance statement . . . .
123
Japan VCCI Class B compliance statement . .
123
Japan compliance statement for products
which connect to the power mains with
rated current less than or equal to 20 A per
phase . . . . . . . . . . . . . . . .
123
Lenovo product service information for
Taiwan . . . . . . . . . . . . . . . .
123
Eurasian compliance mark . . . . . . . .
123
Brazil regulatory notice. . . . . . . . . .
123
Mexico regulatory notice . . . . . . . . .
123
Appendix B. WEEE and recycling
statements . . . . . . . . . . . . .
125
Important WEEE information . . . . . . . . .
125
Japan recycling statements
. . . . . . . . .
125
Recycling information for Brazil . . . . . . . .
126
Battery recycling information for the European
Union . . . . . . . . . . . . . . . . . .
126
Battery recycling information for Taiwan . . . . .
127
ii
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