© Copyright Lenovo 2015
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Appendix A. Getting Help and Technical Assistance
If
you
need
help,
service,
or
technical
assistance
or
just
want
more
information
about
Lenovo
products,
you
will
find
a
wide
variety
of
sources
available
from
Lenovo
to
assist
you.
This
appendix
will
help
you
obtain
additional
information
about
Lenovo
and
Lenovo
products,
and
determine
what
to
do
if
you
experience
a
problem
with
your
Lenovo
system
or
optional
device.
Note:
This
section
includes
references
to
IBM
web
sites
and
information
in
regard
to
obtaining
service.
IBM
is
Lenovo
ʹ
s
preferred
service
provider
for
the
System
x,
Flex
System,
and
NeXtScale
System
products.
You
can
solve
many
problems
without
outside
assistance
by
following
the
troubleshooting
procedures
that
Lenovo
provides
in
the
online
help
or
in
the
Lenovo
product
documentation.
The
Lenovo
product
documentation
also
describes
the
diagnostic
tests
that
you
can
perform.
The
documentation
for
most
systems,
operating
systems,
and
programs
contains
troubleshooting
procedures
and
explanations
of
error
messages
and
error
codes.
If
you
suspect
a
software
problem,
see
the
documentation
for
the
operating
system
or
program.
Before
you
call,
make
sure
that
you
have
taken
these
steps
to
try
to
resolve
the
problem
yourself.
Check
all
cables
to
make
sure
that
they
are
connected.
Check
the
power
switches
to
make
sure
that
the
system
and
any
optional
devices
are
turned
on.
Check
for
updated
software,
firmware
and
operating
‐
system
device
drivers
for
your
Lenovo
product.
The
Lenovo
Warranty
terms
and
conditions
state
that
you,
the
owner
of
the
Lenovo
product,
are
responsible
for
maintaining
and
updating
all
software
or
firmware
for
the
product
(unless
it
is
covered
by
an
additional
maintenance
contract).
Your
service
technician
will
request
that
you
upgrade
your
software
or
firmware
if
the
problem
has
a
documented
solution
within
a
software
or
firmware
upgrade.
If
you
have
installed
new
hardware
or
software
in
your
environment,
check
the
to
make
sure
that
the
hardware
and
software
is
supported
by
your
product.
Go
to
the
to
check
for
information
to
help
you
solve
the
problem,
and
for
other
support
options.
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